Creative PlaythingsChildhood Starts HereCreative Playthings manufactures and sells the highest quality and best value wooden swing sets on the market today.Personal Shopping AppointmentsOur stores are open for personal shopping appointments! Call your local store today to schedule your appointment or to order a custom Swing Set right over the phone!
Creative Playthings (creativeplaythings.com) has 462 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
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Rhiannon S.
Our daughter loves her swing set. The staff at Creative Playthings was very helpful and answered tons of questions since we were not able to go into the show room. The materials and construction of the swing set are high quality. I'm sure we will be looking for fun add-ons as our daughter gets older.
June
The service was terrific - from walking me through which one to get to the people who set it up for me. Worth every penny and more!
Ryan C.
Great customer service, picked up the phone quickly, and knew the product inside and out.
Sarah
I’d give the delivery and set-up crew 5 stars. They were great. The actual service of ordering over the phone felt very disorganized and at times VERY unprofessional. I still haven’t received the $79 bucket swing I ordered, and already paid for, and the only explanation I got from the woman at the store I ordered from was, “it might be back ordered” and she’d let me know. That was a week ago, and I haven’t heard back with even an “I’m sorry, but I still don’t have any information you.” I’ve heard nothing. When I called about the missing swing on the day of the delivery I was treated very poorly for a customer that just spent over $4,000 on a swing set which I found very upsetting. Her tone and responses were extremely unprofessional.
Response from Creative PlaythingsMay 8, 2020
Sarah, Thank you for reaching out; our goal is to treat each and every customer like family, to hear that did not occur is disappointing. We want to make this right! Our customer service manager has been asked to reached out to assist to remedy this issue for you. You may email us directly at [email protected] . should you need further assistance. Thank you.
JON L.
Installation was quick and easy, installer was friendly, and customer service over the phone was very helpful. I would say just explaining the steps in the process a bit better in the initial conversation would probably be helpful to new customers. I kind of felt left the in the dark from time between order and install. Great experience overall and the kids love it!
Todd W.
The installers were great. However, there are some quality issues with the wood that I've been waiting to hear back on. I also would like to order swing accessories but can't because they are reserved for new customers, so my son and daughter can't play at same time Update as of 5/9.. Still have not heard back from Customer Service to resolve issues despite getting a reply on this post
Response from Creative PlaythingsMay 8, 2020
Hello Todd, we are incredibly sorry that quality issues are affecting your set. Our customer service manager will reach out to you to assist in the morning. We will review our inventory as well to see what we may able to do to help you with obtaining accessories. Thank you.
Brian A.
the screws used to secure the climbing wall were the wrong size and the slats fell out within 1 week of installation.
Response from Creative PlaythingsMay 8, 2020
Hello Brian, This should not be occurring with our product, we are very sorry. Please allow us to make it right by sending out a repair team to assist. Our customer service manager will contact you in the morning with further information, Thank you!
Nick B.
Install was on time went into the store and they went above and beyond to help me get what we wanted. Highly recommend
