Creative PlaythingsReviews of creativeplaythings.com

Would have been 5 starts as the quality of the climbing frame is very good and general service is good. However I had a very basic installation question and the customer service agent could not get an answer to it. Very unhelpful.

We purchased our Playset through Jay Baietto on 11/20/21 for my sons Xmas present. We got the Lexington package and added the "single axis tire swing" for an additional $129. Installation was scheduled for 12/22/21 however shipment came in segments a week or so earlier and the deliverers left the huge pieces and boxes at the end of my driveway in the street! Not their fault but embarrassing and inconvenient. The crew who came on the 22nd were very friendly and worked very hard putting the set together. They did an awesome job!! The set came out great and the kids love it! I did however notice that the tire swing wasn't there so I sent an email to creativeplaythingsorlando @ gmail on 12/22 with no response. I sent another email on 12/30 explaining my concern for no reply. Jay eventually got in touch with my fiancé a few days later apologizing and that one will be shipped. We received the tire swing in a box (at the door :) ) on 1/15/22. I never opened the box as I'm not the one who will be installing it. Jay texted my fiancé on 1/17/22 that he had someone in the area to come install it and a lovely gentleman came by and put it up for me. The weather has been a little chilly so I haven't been outside until today, 1/19/22 and to my surprise this expensive $129 "tire" swing is PLASTIC!!! I checked their catalog and my invoice and nowhere in the description does it say it's plastic. When Jay was at my house selling me his pitch I expressed how much I love tire swings and was excited for it to use together with my son and he never disclosed that it was plastic! Had I known it was plastic and not an actual tire I would have never spent so much to add it to the Playset! To say I'm disappointed is an understatement. I did send another email today to explain my frustration of no response to emails (as their warranty and me hoping for great, PROMPT customer service and the fact it's USA made was why we chose this much more expensive brand than their competitors) along my disappointment in the plastic tire, I advised I will be making a review to let future consumers know of this before spending $129 for this "tire". Never in my 39 years have I seen a plastic tire swing so I'm wicked bummed out and I don't want anyone else to have expectations of it not being rubber! The mulch is however made from plastic tires, if only their tire swing was! Lol Ok, end rant! My son and nephews still love it so hopefully we get good use out of it and hopefully they start to read and respond to emails in case we need them in the future

Update on 12/16/20: After I posted my updated review complaining that CP did not respond, a rep immediately reached out to me, apologized for my experience and dissatisfaction with their product, and issued a full refund to me. It took a little effort but I am satisfied that CP handled the situation appropriately. Update on 12/4/20: Creative Playthings posted a reply requesting that I reach out to a rep to resolve the issue. I sent an email to the rep the same day. It is now 2 weeks later and I still have not received a reply. It sure seems that CP wants the buying public to think they care about taking care of customers but their actions prove otherwise. *************************************** I purchased 3 wear pads to go on the ground under my swingset. The edges of all 3 curled up within 6 months. I contacted CP and they were apologetic and said that should not happen. They sent me 3 new ones at no charge. The same thing happened to the 3 new wear pads. I again contacted CP and was told this should not happen. The customer service rep, Allison Smith, was nice and said she would help me to get those replaced. She asked for a proof of purchase to initiate the claim. I sent her proof of purchase from my original purchase. She responded that my proof of purchase only showed the purchase of 1wear pad. I explained that I purchased 3 were pads and CP had already sent me 3 new ones so she should have that information on file. She did not respond so I tried unsuccessfully to contact her several more times but she has never responded. I am a small business owner and understand it is difficult to please all customers; however, ignoring a disappointed customer is not the right way to handle a situation like this. I would recommend doing business with someone else who makes a good product, will stand by their product and will do whatever reasonable to make it right with each and every customer.

We ordered and received the Raleigh playset. It was supposed to include a trapeze bar set to go along with the 2 swings but it was not in the box. I have tried multiple times to get it resolved through emails and phone calls - each call goes to voice mail and emails go unanswered. The equipment is fine - the customer service is not, even taking into account reasonable delays due to the pandemic. It has been months without a satisfactory response. Update - Thank you for the response and for sending the missing parts. It was certainly better late than never!

Professional install was definitely worth it. Kids love their new playground. I would have given it a 5 but I never got a reply back from customer care after a concern was notice from one of the wooden planks being defective.

the screws used to secure the climbing wall were the wrong size and the slats fell out within 1 week of installation.

The boat wheel should beep. And the binoculars should be able to be adjusted.

I ordered and paid for a glider swing with premium bracket but received a glider swing with "economy" bracket. It took almost 3 weeks of numerous emails and phone calls to customer service with no response until I left a review. I received the correct bracket almost a month after my initial order. All this could be due to COVID-19 and the new challenges businesses face because of it.