Creative PlaythingsReviews of creativeplaythings.com

Ordered the Newbury swing set. Was installed 4/1/25. By September boards were warping and splintering. Contacted customer service, sent proof. They supposedly ordered replacement parts. Were supposed to call to schedule the fix. Have called multiple times and have even gone to showroom a couple of times and still no word. Can't reach anybody. Not happy, was expensive but figured you pay for quality. I was wrong.

Terrible almost nonexistent customer service. After multiple calls and email over two months time I was only able to get a one sentence answer regarding the condition of our play set. We were so excited to have a play set for our daughter in our new home only to find that it was “no longer safe to use” after 6 years. Although I don’t agree with the restriction on transferring the warranty I can accept it. What I cant accept is lack of respect for customers time and the refusal to stand behind a product. I wont but another product from Creative Playthings again.

The swing set would be great if the installers were professionals. Not worth the cost for "professional install" It started with an attitude, to the stairs being installed wrong, that I repaired myself due to one hole being drilled lower than the other to the slide being installed incorrectly based on the directions. We now have a swing set with extra holes and an unsafe slide. We were promised new parts for me to repair myself and still nothing weeks later with zero communication or answers. It's disappointing to have this experience with such an expensive purchase and a lack of care for my children's safety.

Terrible customer service! I submitted a claim on May 4th and they only just (July 2) were able to actually process my claim!

Customer service and attention to detail in set-up is severely lacking. Installation was certainly rushed and resulted in a product with multiple defects. When called regarding set-up, the attitude of the employee was that I should feel honored to be receiving the product rather than their happiness of having a new customer.

I've spend 9 weeks with multiple emails and calls, customer service rep taking my credit card number, and zero communication, update or confirmation of my order

Update: After posting my review I got an immediate email from creative playthings. They did send someone out to inspect the set and fix some issues. He did not have all of the pieces to fix everything I had noted, and he found other issues. This was on 6/8, it’s 7/2 and I’m still waiting for someone to come back and complete the job. If I could give negative stars at this point I would. Original Review: I purchased my set in Feb with delivery in April. The Friday before delivery I was contacted to be informed the rock wall would need to come later. When the folks came to set it up I was informed there were rock walls at the warehouse. I also have found several places where the wood is extremely cracked, chipped or not all the way screwed in. I’m now regretting my decision to spend this kind of money with creative playthings. For what we paid this swing set should be perfect. These cracks and chips are not the nature of wood, these were the result of damage and the pieces should have been replaced.

I have been trying since the day I placed my order for a swing to cancel it or return it since I no longer need this product. I have called and emailed repeatedly but have not been able to reach anyone at the company. Now I am left with a swing I don’t need and am out the money for it. Worst customer experience.