Creative ArcadesReviews of creative-arcades.com

My review will be in two parts -- first the actual arcade game, the second about the overall experience. I bought the two-person stand up as a Christmas present and it was exactly as advertised ... solidly built and a total throwback to the days of heading to the arcade (today's barcade adventures notwithstanding!) The games are exactly what was experienced decades ago growing up, and the phrase "they don't build it like they used to" does not apply here. The cabinet is solid and sturdy, and the joystick, to this point, has withstood even the most overzealous coaxing. Although the games themselves are exactly as they were years ago, unfortunately the sound is not. I've noticed the sound to be crackling on many of the games, but not all. Which brings me to the second part of my review -- the overall experience. I was impressed with the response time from Brian Horowitz when I initially contacted him about what games were included. It would be much easier to just provide a link to the games that are included on each machine, but he did get back to me very quickly when I reached out to him. I made my purchase on Dec. 2, allowing for plenty of time for the Christmas delivery. I started getting concerned on Dec. 20 when I didn't hear anything about setting up a delivery time, so I reached out to Brian, who put me in contact with Rob Frank. Again, Rob got back to me right away with the name of the shipping company and a tracking number, and said he forwarded my information to Mary Ann Osier. I reached out a second time to Rob on Dec. 22, and he said he asked Mary Ann to reach out to me. Mary Ann emailed me and said that customers were receiving their arcades that week, and that they shipped it in plenty of time and that I should be receiving it that week. I finally called the shipping company on Christmas Eve, hoping that it would arrive in time, but they told me that not only has it not arrived yet, but it wasn't even in their system to be shipped. To say I was disappointed would be a great understatement. I emailed Mary Ann and she was nice enough to call me even though it was Christmas Eve. She apologized profusely, gave me an upgrade from the 60-game machine I purchased to the 412-game machine, and sent a new arcade with urgent shipping. The arcade finally arrived on Jan. 5. I would give Creative Arcades 5 stars for their quick response and immediate attention to an unfortunate situation, but the fact remains somebody somewhere dropped the ball on the delivery. I would continue to buy from Creative Arcades and would not hesitate recommending them to friends and family, and would insist on a special shout-out to Mary Ann, Rob and Brian.

The customer service was incredible! We were kept informed as to the status of our order, including personal calls from Brian and the delivery team. Everyone was professional, the arcade was delivered timely, and it is amazing quality! Would definitely recommend and order again.

I recently purchased a small desktop unit for home use. There was an intermittent issue at first. I called for help. Brian and his team immediately responded. Fortunately, the problem resolved on its own the next day, so all is good. I was impressed with how quickly Brian and his team responded and really tried to work with me. Great customer service. I love these classic arcade games, I grew up playing them. I had a Nintendo unit before but that was nothing compared to this. The unit I bought from Classic Arcade has the look and feel of those machines you find in Chuck E Cheese, or Dave and Buster's. The unit was hand assembled, custom built, so don't expect it to be perfect. I found a couple of cosmetic flaws, but they're insignificant. I saw one customer mentioned the High Scores aren't saved. The High Scores are saved, as long as you don't shut off the system. Once power cycled, it gets reset to zero. I suspect the same goes for those machines you find at Chuck E Cheese. Maybe that's why we always see them powered on. I'm very happy with my purchase. Overall, a great experience. Highly recommend Creative Arcades for delivering a high quality product and providing great service to their customers.

I bought the 4 player thin standup with 4500 games. I asked Brian in August if the game system saved high scores. He said yes, so I made my purchase. It turns out this was not correct as soon as you exit the game to go to another your scores are gone. I have emailed this company every month for the past 4 months and they keep telling me next month we will send you the correct chip that will allow you to save high scores. However this has not happened. Super disappointed I spent this much money and still have no resolution to this issue. The physical product is nice and well built

Just had my virtual pinball machine delivered today. Fantastic machine! Great games and Great sound. Great experience with ordering and delivery. Good people to work with! Thanks Brian and my delivery crew Edward and Doug! Appreciate you!

Great machine, delivery, and set up. Machine is exactly as advertised. Couldn't be happier!

Overall experience was fantastic. The team was responsive to questions pre purchase. Delivery was great. Games are better than I could have imagined. I assumed it would be ok but it’s all the true games, graphics etc you would expect. Great for anyone looking to add a cool feature to your home that everyone will enjoy!

Awesome product and lightening speed delivery!!!!! Love it