Creative ArcadesReviews of creative-arcades.com

Response from Creative ArcadesOct 15, 2026

Thank you for being a repeat customer and for taking the time to share your experience with us. We're genuinely sorry that your second purchase did not meet the standard of service you deserved. You were more than reasonable in your email, and you should not have had to repeatedly contact us for updates or wait without being informed about delays. We also apologize that your October 2 email went unanswered. You deserved a timely response and better communication throughout the process. We'd also like to clarify how our process works. Once a purchase is completed, the order is transferred from our sales team to our logistics department, which manages scheduling and shipping. Our sales representatives do not oversee delivery operations or have direct control over carrier schedules. However, we recognize that this distinction does not change your experience as a customer, and we should have ensured you knew whom to contact for assistance. We're a small, veteran-owned business that has grown significantly, and we understand that our communication and logistics processes must keep pace with that growth. While we cannot control every carrier delay, we can do better at keeping customers informed. After experiencing ongoing delays with FedEx, we are moving away from using them for our shipments because we want to provide a more reliable delivery experience. We'd also like to help address any remaining delivery concerns, including the potential storage charges you mentioned. Please contact our logistics team directly at [email protected] so we can review your situation and work with you toward a resolution. We truly value the fact that you chose Creative Arcades again, and we're sorry this experience did not reflect the care and service you should expect from us. We appreciate your honest feedback, take it seriously, and are here to help in any way we can.

Response from Creative ArcadesAug 25, 2026

We are very sorry to hear about your experience and, most importantly, that you have been dealing with issues with your machines without receiving the level of follow-through you expected from us. We completely understand your frustration, especially with an order of this size. This is not the experience we want any Creative Arcades customer to have. When a machine arrives with an issue or develops a problem, our responsibility doesn't end with delivery. We have a dedicated technical support team specifically to help diagnose and resolve these issues, and we want to make sure your machines are fully operational. We would like the opportunity to personally review what has happened with your order and make sure the outstanding issues—including the 4-player functionality and light guns—are properly addressed. We also want to review the previous service requests so we can understand where the communication broke down and prevent this from happening again. Please contact us directly at [email protected] with your order information. We will make sure your concerns are brought to the appropriate team and work with you toward getting your machines operating as they should. We sincerely apologize for the frustration and inconvenience you've experienced. We appreciate you bringing this to our attention, and we hope you'll allow us the opportunity to make this right. — The Creative Arcades Team

Response from Creative ArcadesAug 25, 2026

Thank you for taking the time to share such a thoughtful review. We realize this was posted back in 2023, but we still wanted to respond because your feedback was both fair and specific—and we appreciate that you recognized the quality of the cabinet and craftsmanship while also pointing out areas where we could have done better. We’re especially sorry about the lack of communication and the missing documentation. When someone invests in a custom arcade machine, they shouldn’t have to figure out settings or troubleshooting on their own. The concern you described with the 32” HD display and blurry graphics is also something our team would have wanted the opportunity to troubleshoot with you, particularly since MAME display and filtering settings can affect how classic arcade games appear on modern HD screens. At the same time, we genuinely appreciate your comments about the construction. Hearing that you found the cabinet professionally executed, with clean wiring, everything properly organized, and the games performing well means a lot to our team. That level of craftsmanship is something we continue to care deeply about. Because this review is several years old, we understand that the original issue may have long since been resolved. However, if you still have the machine and would like help with the display settings—or if there is anything else we can assist with—we would be happy to hear from you. Please contact us at [email protected] and our team can help point you in the right direction. Thank you again for recognizing both the strengths and shortcomings of your experience. We truly appreciate the opportunity to learn from feedback like this. The Creative Arcades Team

Response from Creative ArcadesAug 25, 2026

We appreciate you taking the time to provide such detailed feedback, and although this review is from 2023, we wanted to acknowledge it because you clearly invested significant time trying to work through the issues with us. We’re especially sorry that, after working with our team and going through multiple replacement cards, we were ultimately unable to get the games performing the way you expected. Having to troubleshoot the same machine repeatedly—only to find that some games still had visual, audio, or language issues—is understandably disappointing. We also appreciate the distinction you made in your review: you noted that about half of the games worked quite well. However, we understand that doesn’t make the games that didn’t work properly any less frustrating, particularly when those may have been some of the titles you were most looking forward to playing. One thing we value about your feedback is that you actually worked with our support team over an extended period rather than simply reporting the problem once. We’re glad our team continued sending replacement hardware and attempting different solutions, but we also recognize that ultimately getting a machine to “mostly work” is not the same as resolving the customer’s concerns. We should have done better in finding a satisfactory path forward. Since this is an older review, we realize the original situation may be long closed. If you still have the machine and there are any outstanding issues we can help with, please contact us at [email protected]. We’d be happy to review the history and see if there is anything further we can do. Thank you for the honest feedback and for the time you spent working with our team. We genuinely appreciate both your patience and the opportunity to learn from your experience. The Creative Arcades Team