Creative ArcadesReviews of creative-arcades.com

Response from Creative ArcadesOct 15, 2026

Thank you for being a repeat customer and for taking the time to share your experience with us. We're genuinely sorry that your second purchase did not meet the standard of service you deserved. You were more than reasonable in your email, and you should not have had to repeatedly contact us for updates or wait without being informed about delays. We also apologize that your October 2 email went unanswered. You deserved a timely response and better communication throughout the process. We'd also like to clarify how our process works. Once a purchase is completed, the order is transferred from our sales team to our logistics department, which manages scheduling and shipping. Our sales representatives do not oversee delivery operations or have direct control over carrier schedules. However, we recognize that this distinction does not change your experience as a customer, and we should have ensured you knew whom to contact for assistance. We're a small, veteran-owned business that has grown significantly, and we understand that our communication and logistics processes must keep pace with that growth. While we cannot control every carrier delay, we can do better at keeping customers informed. After experiencing ongoing delays with FedEx, we are moving away from using them for our shipments because we want to provide a more reliable delivery experience. We'd also like to help address any remaining delivery concerns, including the potential storage charges you mentioned. Please contact our logistics team directly at [email protected] so we can review your situation and work with you toward a resolution. We truly value the fact that you chose Creative Arcades again, and we're sorry this experience did not reflect the care and service you should expect from us. We appreciate your honest feedback, take it seriously, and are here to help in any way we can.

Response from Creative ArcadesOct 12, 2026

Thank you for your kind review! We're glad you're happy with the quality of your machine, and we appreciate you sharing your feedback. We're sorry to hear that Ikari Warriors and Heavy Barrel aren't working properly, and we'd be happy to help you troubleshoot the issue. Please reach out to us at **[email protected]** with a little more information about what happens when you try to launch those games, and our team will do our best to help get them working for you. Thank you again for choosing Creative Arcades!

Response from Creative ArcadesSep 29, 2026

Hi Randy, we sincerely apologize for the delays and, especially, for the inconsistent updates you received. Your machine has been more difficult to source than anticipated, as we build these units here in the U.S. and had unexpected delays obtaining the necessary components and wrapping materials. We also recognize that promises were made regarding shipping dates that we ultimately did not meet. While our owner has been dealing with a serious personal health matter alongside an unusually high volume of orders, we understand that this does not change the frustration you experienced. We are committed to getting your machine delivered and seeing this through. The tracking shows this to be delivered the week of October 5th. We all feel horrible that we missed the Wedding Party, it's never our intention to disappoint or let down our customers, especially for such a special occasion. We truly appreciate your patience and the fact that you acknowledged there are two sides to every situation. Once your machine arrives and you’ve had the opportunity to experience the finished product, we would sincerely appreciate it if you would consider updating or removing the 1-star rating. We’re not asking you to disregard what happened—we simply hope we can earn back your confidence. The Creative Arcades Team [email protected]

Response from Creative ArcadesSep 10, 2026

Thank you so much for the incredible review! We truly appreciate you choosing Creative Arcades for the two Dual Racers at Cedar Cove Cinema in Sevierville, TN. It’s fantastic to hear that the racers have become such a standout feature of your lakeside cabin and that you’re enjoying both the look and the gameplay. We especially appreciate you recognizing the communication throughout the process. Our arcade machines are substantial, custom-built entertainment pieces, and we understand that the wait can require some patience. Hearing that the communication kept you informed and that the final result was worth it means a great deal to our entire team. We’re also thrilled to hear that delivery and setup went exactly as promised and that both racers are performing beautifully. Thank you again for your patience, your trust, and your recommendation of Brian and the Creative Arcades team. We hope the Dual Racers provide Cedar Cove Cinema with many years of competition, fun, and unforgettable moments! If you ever need anything in the future, our team is always here to help at [email protected]. The Creative Arcades Team

Response from Creative ArcadesSep 7, 2026

Karen, I’m very sorry to hear that you are having an issue, please call our office tomorrow. Ask for Brian I’d be glad to help you and get this resolved. . Can you also email me pictures? I can see the issue so I can resolve it when you get when you call me tomorrow. Office emails I never got an email from you. All I have is the tracking details we sent to Ronald.

Response from Creative ArcadesSep 9, 2026

Thank you for taking the time to share your experience. We sincerely apologize that your virtual pinball machine has not been delivered and, more importantly, that you have been left waiting without the level of communication and follow-through you should expect from us. We completely understand why, after such a significant amount of time and investment, you would be frustrated and concerned. We also recognize that explanations and assurances are not a substitute for receiving the machine you paid for. We are continuing to work on improving our order fulfillment and communication processes so situations like this are addressed more proactively and customers are not left wondering about the status of their orders. We would genuinely appreciate the opportunity to look into your specific order and work toward a resolution. Please contact us directly at [email protected] with your order information so our team can review the history of your order and determine the best next step. We understand your concerns and want to make sure they are addressed directly rather than allowing the situation to remain unresolved. The Creative Arcades Team