Creative ArcadesReviews of creative-arcades.com

I took about two months to ship. When arriving to Dallas, the shipping company scheduled a delivery date, took time off from work but never received item. After calling several times shipping company said it was in a train waiting to unload. Until now. I do not know where my item is or when I’m receiving it. Will not go with this company for future purchases. Initially, customer service was great.

(Update on review below) On December 6th, 2025, I ordered a three-person cocktail arcade table for over $4,700. I was told delivery would be by the end of January, and I was happy to wait the 7–8 weeks. That date came and went. Each time I followed up, I was given a new delivery date — often after waiting two weeks just to get a response. February passed, then spring. I initiated a dispute with my credit card company, --- Since this initial dispute we have come to a resolution, and so I've changed my review from a 1 star to a 3 star. I still may amend it higher depending on how the rest of the experience goes.

It took 7 weeks for a game console to arrive. It was in stock when I placed the order. If something is going to take that long, it would be nice to know that at time of purchase.

I have no idea where in the process my order is.

Overall we are happy but there are some deficiencies that could be easily corrected. First and worst is the skin for the machine was not put on well and we had to glue down 2 corners that had pulled up ourselves. Second is the exhaust fan is REALLY load. It is a standard PC fan and for the price there is ZERO reason why the machine was not to shipped with a magnetic fan that is 90% more quiet.

Since you asked. There was a communication breakdown after purchase but before fulfillment. Which was due a understandable situation, and I was told that the arcade would be brought inside my house when delivered. Not set up, only brought inside. Which was important since I wasn’t sure I could be there, mostly due to the short notice of the delivery date. On the delivery date the driver called said should be there 8:30-10:30. At 10:45 called to say 11:30. Around 12:30 they arrived. Unloaded the arcade and asked to sign saying I received my order (even though I couldn’t even see what was in the box). I explained I was told it would be brought inside they were adamant they don’t bring it inside. They did explain I just needed to cut the base the box and lift it off. But since they placed it partial under the roof overhang that didn’t work and was very irritating. After I just cut the side facing the door off, It was okay. Maybe I missed it but I never saw that i need to connect the guns. Not difficult but instructions would have been appreciated. Both the gun holsters I received are for the right side. And Adding an Allen wrench for the stools, wouldn’t be a bad thing. All that said the arcade is great.

Service was not bad. Communication could be much better. It takes weeks for the game to be processed, but I didn't see that published anywhere during the purchase process. It's been 6 weeks since my purchase and there have been no updates. I would expect an email every week or two just as reassurance that things are progressing, particularly for such a costly purchase.

Waiting much longer (in fact still waiting for well over a month now) for my order to arrive, yet alone be shipped from their warehouse.