Crafty by Numbers Reviews | Read Customer Reviews of craftybynumbers.com

Crafty by Numbers Reviews | Read Customer Reviews of craftybynumbers.com

Crafty by Numbers reviews

153 approved reviews, newest moderated first

Tim D.
Jan 4, 2025
Replaced delivery…
Ordered a kit in November which never arrived due to yodel leaving in an unsafe place. Emails going back and forth between myself and Rose Mary requesting a refund etc and after reading other reviews on here I was concerned I’d lost my money as she was saying another had been sent out, but I had little faith it would arrive. To redress the balance I have to say we did finally receive a replacement kit 2 January, and also a refund - so whilst it was a lengthy process and frustrating at times it was eventually sorted.
Response from Crafty by NumbersMay 11, 2025
Hi Tim, Thank you for sharing your experience, and we sincerely apologize for the inconvenience and frustration you encountered with the delivery process. We’re glad to hear that our support team was ultimately able to resolve the issue by providing both a replacement kit and a refund. We are continuously working to improve our delivery process and customer support for a smoother experience. If you have any further questions or need assistance, please feel free to reach out to us at [email protected]. We appreciate your patience and understanding. 🙂
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Jason R.
Jan 4, 2025
Horrible Experience
Ordered on December 10th. As of Jan 4th, still don't have it. Communication is 1 sided, bad experience all round. Do yourself a favor and shop somewhere else. Wish I had done my due diligence and researched them more thoroughly.
Response from Crafty by NumbersMay 11, 2025
Hi Jason, We sincerely apologize for the delay you experienced with your order. We understand how frustrating it can be to wait longer than expected, especially during the holiday season. Our support team has already reviewed and resolved your case. We are continuously working to improve our shipping times and communication. If you have any further questions or need assistance, please reach out to us at [email protected]. We are always here to help and ensure your satisfaction.
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Jen W.
Dec 28, 2024
No exchanges or refunds allowed
Think twice before ordering from this company. I received a paint by numbers kit for Christmas and I don't like the print. I contacted the company to exchange for a different print. I was told it's not exchangeable or refundable because it's "custom." It's a top print that you could order 10 more of right now - nothing custom about it. Also their FB page says easy returns in 30 days. What a dishonest and fraudulent way of doing business. Definitely do not order a gift from this company.
Response from Crafty by NumbersMay 11, 2025
Hi Jen, We apologize for the disappointment you experienced. We understand how important it is to love the product you receive. Our support team has already reviewed and resolved your case, and we want to clarify that our return policy applies differently to custom and non-custom items. While custom products are made specifically for each customer and cannot be exchanged or refunded, we are always here to assist with any concerns you may have. If you have any further questions, please contact us at [email protected]. We are committed to ensuring a positive experience for all our customers.
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Sean
Dec 26, 2024
Still haven't received item after 6 weeks
Ordered my item in mid November as a Christmas present. Still hasn't arrived
Response from Crafty by NumbersMay 11, 2025
Hi Sean, We sincerely apologize for the delay you experienced with your order. We understand how disappointing it can be when a gift doesn’t arrive on time. Our support team has already reviewed and resolved your case, and we are committed to ensuring your satisfaction. If you have any further questions or need assistance, please don’t hesitate to contact us at [email protected]. We are always here to help.
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Sandy F.
Dec 26, 2024
We placed our order on the 16th of…
We placed our order on the 16th of December and also paid for express service only to find out after contacting them that in Greece the express service is not available. Yet they gladly accepted the fee. We have requested for refund and they never replied.
Response from Crafty by NumbersMay 11, 2025
Hi Sandy, We apologize for the inconvenience you experienced. We understand how frustrating it can be when expectations are not met. Our support team has already reviewed and resolved your case, including addressing the issue with the express shipping fee. If you have any further questions or concerns, please don’t hesitate to reach out to us at [email protected]. We are always here to help and ensure your satisfaction.
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Jake
Dec 19, 2024
Buyer Beware...
Waited a month to ship only to be notified it was sent but to the wrong address. They even sent a picture of the wrong house. They haven't replied and simply blame the courier company as to wipe their hands clean of responsibility to resolve. Now, they are trying to avoid giving me a refund.
Response from Crafty by NumbersMay 11, 2025
Hi Jake, We apologize for the frustrating experience you had. We understand how concerning it is when an order is delivered to the wrong address. Our support team has already reviewed and resolved your case, ensuring that the issue was properly addressed. If you have any further questions or need any assistance, please don’t hesitate to contact us at [email protected]. We are always here to help and ensure your satisfaction.
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Pedro S.
Dec 18, 2024
I'm waiting for my package 8 days…
I'm waiting for my package 8 days already and 0 info and 0 feedback about it. I've sent an email to them and as for now, no reply was given to me nor updates on the shipment! DON'T BUY HERE
Response from Crafty by NumbersMay 11, 2025
Hi Pedro, We apologize for the delay and any lack of communication you experienced. Our support team has already reviewed and resolved your case, ensuring your concerns were addressed. If you have any further questions or need assistance, please feel free to contact us at [email protected]. We are always here to help and ensure your satisfaction.
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Terry
Dec 18, 2024
Terrible
Terrible, make sure before you order that you are aware of at least a few weeks wait, even with priority shipping, company are based in china
Response from Crafty by NumbersMay 11, 2025
Hi Terry, We apologize for the frustration you experienced. We want to clarify that all orders are shipped directly from our warehouse, and our support team has already reviewed and resolved your case. While we strive for fast delivery, shipping times can vary depending on your location and shipping method selected. If you have any further questions or need assistance, please reach out to us at [email protected]. We are always here to help and ensure your satisfaction.
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