cpap.comReviews of cpap.com

4.71,114 reviews
Health Equipment
13235 N. Promenade, Stafford, Texas

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cpap.com

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About cpap.com

Getting diagnosed with sleep apnea can feel overwhelming, and most people don't have anyone in their corner to help them navigate it. That's where cpap.com comes in. For over 25 years, we've helped more than 2.3 million people find better sleep—not just by selling products, but by offering real support from our CPAP Guides, who are available by phone, chat, or email to answer questions and troubleshoot your setup. We offer a 60-night risk-free guarantee on most products because we know finding the right mask or machine isn't always straightforward. You'll also find thousands of honest customer reviews, comparison charts, and educational resources to help you make informed decisions. Whether you're newly diagnosed or a long-time CPAP user, we're here to help you sleep better and wake up feeling like yourself again. Questions? Call us at 1-800-356-5221.

cpap.com (cpap.com) has 1,114 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.

Website: cpap.com
Category: Health Equipment
Location: Stafford, Texas
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 77% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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cpap.com reviews

1,114 approved reviews, newest moderated first

Kathy
Aug 6, 2024
When things went wrong CPAP.com fixed even things beyond their control
I placed an order with CPAP.com because it said the order would be shipped the day of order. I choose the USPS option as I had about 8 days before I would be leaving on my trip. The order shipped as advertised and TX and TN are approx. 1000 miles apart. The post office delivery was made after my departure. I called CPAP.com and described the situation. I purchased a second item to ship to my temporary address with the understanding that i would still be return the original item when I got home. The return was so easy and quickly handled with a Return Label provided. I just had to deliver my package to the Post Office.
Response from cpap.comAug 12, 2024
Thank you for your Feedback, we're glad to be of service. If there's anything else that we can help you with please feel free to contact us again. Thanks!
Martin P.
Aug 2, 2024
First time ever calling and was made to…
First time ever calling and was made to feel exceptional more businesses need people like Crystal as a representative great job thank you
Response from cpap.comAug 6, 2024
Thank you for your Feedback, we're glad to be of service. If there's anything else that we can help you with please feel free to contact us again. Thanks!
J C.
Aug 2, 2024
Crystal was kind
Crystal was kind, patient and helpful. Top notch service!
Response from cpap.comAug 6, 2024
Thank you for your Feedback, we're glad to be of service. If there's anything else that we can help you with please feel free to contact us again. Thanks!
Todd G.
Jul 18, 2024
Very bad customer service will not use…
Very bad customer service will not use this company again and I filing a complaint with the better business bueral they act like they are right all the time !
Response from cpap.comJul 18, 2024
Hi, We are very sorry for the poor experience you had with our company. We want to look into this matter for you as we take pride in providing our customers with the best service possible. Please send us a message with your account information such as your order number, email address, the complete first/last name on your order and, or your phone number. Our apologies again. You can contact us thru this platforms. Phone: 1-800-356-5221 Email: [email protected]
Jacob A.
Jul 13, 2024
I ordered 2 masks for overnight…
I ordered 2 masks for overnight delivery on the 8th of July. Today is July 13th and have been told by these incompetents that my order will got out on the 15th for next day delivers. So I paid extra for overnight delivery which is actually going to take 8 days.
Response from cpap.comJul 18, 2024
Our apologies, our warehouse did not have electricity from July 8 to 14 due to the weather here in Texas. We are very sorry for the poor experience you had with our company. We want to look into this matter for you as we take pride in providing our customers with the best service possible. Please send us a message with your account information such as your order number, email address, the complete first/last name on your order and, or your phone number. Our apologies again. You can contact us thru this platforms. Phone: 1-800-356-5221 Email: [email protected]
Sandy H.
Jul 9, 2024
Last Order!!
Well the last order I placed will be the last! According to their website they ship out the next day. I placed an order last night, received text confirmation, got an email today that it’s going to be delayed due to the hurricane. So, because we need these for our vacation, and they can’t tell me when it will ship, I asked to cancel the order. Well they “can’t cancel the order because it’s already been sent to fulfillment.” I’m sorry, I understand they can’t help “an act of God,” but to not be able to cancel an order??!!!! That’s BS!! So now I sit & wait to see if I’m going to get these in time…as I was told, and if I don’t get them, oh well I’m SOL??!!! Totally unacceptable in my opinion.
Response from cpap.comJul 12, 2024
Hi, We are very sorry for the poor experience you had with our company. We want to look into this matter for you as we take pride in providing our customers with the best service possible. Please send us a message with your account information such as your order number, email address, the complete first/last name on your order and, or your phone number. Our apologies again. You can contact us thru this platforms. Phone: 1-800-356-5221 Email: [email protected]
Michael M.
Jul 1, 2024
Not a great experience
I tried to order online for a CPAP mask and headgear. I was told it needed a prescription, but they'll be happy to sell the parts individually. I mentioned at an additional cost and Layne told me nah. Same cost. $30 additional later and then somehow fining it ok to skirt their policy and what they claimed as FDA rules, I decided to purchase from a different seller that doesn't play games.
Response from cpap.comJul 3, 2024
Hi, We are very sorry for the poor experience you had with our company. We want to look into this matter for you as we take pride in providing our customers with the best service possible. Please send us a message with your account information such as your order number, email address, the complete first/last name on your order and, or your phone number. Our apologies again. You can contact us thru this platforms. Phone: 1-800-356-5221 Email: [email protected]
Brian T.
Jun 26, 2024
Condescending and dismissive support
I've purchased SEVERAL machines, Resmed and Philips, and supplies from CPAP.com for over a decade and always have a wonderful experience. I just bought a new machine, a different much cheaper brand, and after a few weeks of feeling terrible in the mornings, and after a number of tweaks, I determined that you get what you pay for and called CPAP.com to trade the machine in and pay an additional $700 for a Resmed. They were condescending and dismissive and basically said "tough". I don't treat my loyal (or any) customers that way, so I'll never shop with them again.
Response from cpap.comJun 28, 2024
Hi, We are very sorry for the poor experience you had with our company. We want to look into this matter for you as we take pride in providing our customers with the best service possible. Please send us a message with your account information such as your order number, email address, the complete first/last name on your order and, or your phone number. Our apologies again. You can contact us thru this platforms. Phone: 1-800-356-5221 Email: [email protected]

cpap.comReviews of cpap.com

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