cpap.comReviews of cpap.com

Horrible return policy and process. I had to return a CPAP machine, because it stopped working. After I returned it, I didn't hear back from CPAP.com. I have to constantly call them and they never have an update. It's been 2 months and I have not received my money back for a machine that does not work

I have been a CPAP.com customer for many many many years. I’ve been on a CPAP for 26 years and have probably been a client of theirs for well over 12 years. Maybe even 20 I can’t remember. The wheels are coming off their wagon and I can’t figure out why. They’ve switched to an offshore Philippines call center system where you’ve got people working out of their house with roosters crowing in their backgrounds. I can’t get in touch with anybody at the office. I recently had a heart procedure and ordered an oxygen generator to go with my CPAP. It showed up without the critical part that attaches the hose to the unit, turns out the unit was out of production and they couldn’t find this little nipple to hold the tubing so they took it back for a full credit. I have yet to speak to someone about a replacement machine. They just dropped the subject. I then ordered a travel CPAP machine before going overseas along with an expensive battery. The battery came no CPAP, no mask or other equipment. I ordered with it, and it still shows as an open order on their website. Very disappointed that after all these years of great service and paying full price, cash customer to them for equipment they just aren’t servicing me. They’ve either sold the company or divested or something very disappointing. Time for me to try another vendor I don’t normally write negative reviews, but this is a healthcare item-I’ve just had a minor heart attack and we’re not talking about my favorite pair of sneakers didn’t show up. This is something that causes medical problems and can kill you if you don’t have the right Equipment. Sad to go, but somebody running this company has taken their eyes off the road and when you divert all of your calls overseas, that’s what happens.

Why would you sell me a Sanitizer that won't fit any of the parts inside for the CPAP I purchased at the same time? I have a two hundred dollar Sanitizer that’s worthless! Your sales person recommended the unit to me and told me it would work perfect. You also sold me a mask that is not recommended for the pressure settings CPAP.com set my unit to per my doctors prescription. That is an additional hundred and thirty dollars. I now have a total of $330 worth of product you sold me that is worthless. I am not going to call you again I am just going to call my Visa card Monday and declare the transaction fraudulent! This company is not Legit look elswhere

Cpap.com is now requiring customers to pay return shipping costs for warranty repairs. I purchased a new Airsense 11. The heated tube function didn't with 2 different new tubes. After speaking with techs a few times, I was told to initiate a warranty return. When I asked for a shipping label I was told that I was responsible for return fees. I explained this was a warranty issue and was told customers are responsible for any type of return and there was nothing they could do.

Sold me Resmed AirMini. Long call to make sure I had the right product. They mention the machine is quiet, but not that the hose is very loud. When I called to solve the issue they just said they get a lot of complaints about this, maybe I should try earplugs and they don’t take returns. Would have been nice to have these called and issue mentioned before I made the purchase.

I have been buying my CPAP machines and supplies from them probably more than 10 years. I used to recommend them to relatives. However, I no longer do that. A few weeks ago, I reached out on the website chat feature to ask questions about power supply and got no response for like five hours. So I had no idea I had even got them and then I looked up the timeline on the chat to see what happened, And shortly after they responded on the chat, five hours late, I get an email that said due to my lack of response they closed the chat. OK, so a few days ago I started shopping online on my phone and I added some things to my cart but I wanted to be able to read more detail and compare so I get into the webpage On my computer and log into my account and my cart is empty. OK when I have time, I won’t have to start over looking for this stuff again but then I get a text telling me that they save the stuff in my cart so I click on the link in the text and sure enough it takes me to my account and my cart So I immediately go back to my computer and log into my account and, Wait for it, my cart is empty. So I looked on the map feature on my phone to see if they still had a storefront since I used to go to their storefront years ago and yes they do. Oh, and what do you know they’re open on Saturday 8 to 80 that’s good to know so today Saturday I drive down to the store And of course they’re not open. In fact, the very old sign on the door clearly shows closed on Saturday and Sunday so for a company that does their business on the Internet and can’t keep their online information accurate and working and I’m talking about both the fact that the Cell phone maps, and that my account is different in the mobile version versus the web browser version. So all of this is leading me to want to find another option for my supplies however I have a trip coming up and they have my prescription so I’m kind of stuck for hit or miss Customer service.

I needed a replacement water tank for my resmed. They had the one I needed so I ordered it. When I received it the box was empty except for the invoice and the empty bag the water tank should have been in. I called and they said they would resend. That didn’t happen. Called a second time, they said they would resend. Didn’t happen. 3rd time i called, of course I was p*ssed and I said I was staying on the phone until my tracking number was emailed. I asked for quicker shipped since none of this was my fault. They said ok, sending it fedex, the slowest possible rate..another week I have to wait for the water tank for a total of almost 3 weeks from when I ordered. They have lost my confidence in them so I’ll won’t order from them anymore.

Darrell was the representative I worked with recently. His product knowledge is spot on. Darrell kindly worked with me to figure out two issues I was having with my CPAP Mini. He then ordered the correct supplies for me. Darrell is a true professional! Thank you, Darrell.