Larry R.
Initial sale was easy. Warrant service horrendous.
Initial sale was easy, but warranty service has been horrendous. I returned a travel CPAP machine which failed under warranty. It's been 9 weeks and despite many interactions, no machine has been returned back. If they really valued service and repairs they'd invest sufficient resources, but it seems they prefer to focus on initial sales.
Response from cpap.comSep 2, 2024
Hi, Our apologies, please note Warranty Evaluation and/or Repairs takes 6 - 12 weeks depending on the manufacturer's processing time when in comes to repairs. Also travel time of your machine being sent to us and sent back to you after the process is not included, Upon checking you are living outside of the US and that might have added some more time before your machine reached our facility. Our apologies again. We are very sorry for the poor experience you had with our company. We want to look into this matter for you as we take pride in providing our customers with the best service possible. Please send us a message with your account information such as your order number, email address, the complete first/last name on your order and, or your phone number. Our apologies again. You can contact us thru this platforms. Phone: 1-800-356-5221 Email: [email protected]