cpap.comReviews of cpap.com

Daryl was wonderful! He was very knowledgeable and very helpful! I saved over $800 buying my CPAP machine here instead of at a local medical supply store.

Sharmaine, on the chat feature, helped me find a product I was unable to find on my own. She gave me the direct link to the product specs so I could make an informed decision. The product fit my needs, and was also on sale, so I made the purchase. I also received free shipping due to a current special that was running.

Before I placed an order Rep Sarah was very helpful and very informative. A+

The chat was a little slow, but that could be a feature of the chat program. Claudine was very helpful, thorough, and polite.

Quick Response

Questions Answered in a clear and professional way!

ADDENDUM: I believe that it is not fair to evaluate person or corporation predicated exclusively on their challenges. How they address and resolve their challenges is key to sustainable growth. KUDOS TO CPAP.com Within 24hrs. of this post, I received a call from Carol in CPAP.com's Resolution Dept. She reviewed the original call I had with their agent. Confirmed their policies BUT understood my issues i.e., no overt disclosure of their return policy during online ordering process. (Note: I completely understand not being able to return a used CPAP nasal cushion.) She informed me that they will waive the 15% restocking fee and, with an appropriate customer retention policy, agreed to refund me the full amount of my single use CPAP nasal cushion!!!! Carol also acknowledged my issue with the lack of transparency of the restocking fee and told me she would advise management of the issue. This not only surprise me but is a true metric of their customer focus culture. Well done CPAP.com!!! ______________________________________ BUYER BEWARE (Perhaps no longer) It might have been somewhere on their website (no where that I noticed in the processing of my order) of these policies. So… BEWARE. If you buy it, open it, you’re stuck with it. If you don’t open it, THERE IS A FEE FOR YOUR MISTAKE. RECOMMENDATION: Nearly all of the accessories on CPAP.com can be purchased on AMAZON. Amazon’s return policies define best-in-class!!!

Crystal was very helpful 👌