cpap.comReviews of cpap.com

I ordered the AirSense 11 to replace my old CPAP. The machine seems okay so far, but I did have two problems with my whole experience: 1. The hose: a standard hose (i.e. non-heated) is provided but I experienced trouble with 'rain out'. So I ordered the heated hose which has greatly improved things. I think it should come standard with the heated hose, not sure why they offer it without. 2. Medical insurance claim - CPAP.com provides an insurance form on their website which is helpful but then would not help me fill it out or sign it as the 'supplier' as required per the form. My Dr's office was no help either.

I have been buying my CPAP machines and supplies from them probably more than 10 years. I used to recommend them to relatives. However, I no longer do that. A few weeks ago, I reached out on the website chat feature to ask questions about power supply and got no response for like five hours. So I had no idea I had even got them and then I looked up the timeline on the chat to see what happened, And shortly after they responded on the chat, five hours late, I get an email that said due to my lack of response they closed the chat. OK, so a few days ago I started shopping online on my phone and I added some things to my cart but I wanted to be able to read more detail and compare so I get into the webpage On my computer and log into my account and my cart is empty. OK when I have time, I won’t have to start over looking for this stuff again but then I get a text telling me that they save the stuff in my cart so I click on the link in the text and sure enough it takes me to my account and my cart So I immediately go back to my computer and log into my account and, Wait for it, my cart is empty. So I looked on the map feature on my phone to see if they still had a storefront since I used to go to their storefront years ago and yes they do. Oh, and what do you know they’re open on Saturday 8 to 80 that’s good to know so today Saturday I drive down to the store And of course they’re not open. In fact, the very old sign on the door clearly shows closed on Saturday and Sunday so for a company that does their business on the Internet and can’t keep their online information accurate and working and I’m talking about both the fact that the Cell phone maps, and that my account is different in the mobile version versus the web browser version. So all of this is leading me to want to find another option for my supplies however I have a trip coming up and they have my prescription so I’m kind of stuck for hit or miss Customer service.

These guys are experts in CPAP and equipment. They are knowledgeable and can help answer your questions. For some reason, Amazon doesn't sell CPAP equipment. Amazon is fast becoming one of the largest pharmacies so they are accustomed to prescriptions. They also have experienced pharmacists on call 24/7/365. They could do the same for CPAP but for some reason haven't yet taken over this channel. When this happens, it will be tough for online retailers like CPAP.com to effectively compete solely on service. Also, research on the new GLP-1 drugs demonstrate a clinical reduction in sleep apnea. This may have a significant impact on sales of these products over time. I would have liked and expected CPAP.com to do more and take a leadership role throughout one of the largest and deadliest recalls in the history of the FDA over the past three years - regarding Philips Dreamstation foam issue. My experience was that CPAP.com quit selling the Dreamstation and began pushing the ResMed 10 -- at a very high price of nearly $1,000 (which is what I was forced to pay). Today with more competition and supply that same device is $599. I am always disappointed when I see a company take advantage of consumers during a short term crisis and attempt to maximize their profits. What I would have expected from CEO Johnny Goodman and its investor Cathay Capital, is for them to immediately having taken a leadership position and call all the customers who had purchased a Dreamstation or supplies for a Dreamstation and make them aware of the recall. Sadly what they did do is to post a small announcement on their site and focus on maximizing sales of the alternative brand(s) at very high prices. They actually told me that they had no plans for any kind of discount during the shortage. In order to protect my health, I had no option except to pay nearly $1,000 for a ResMed 10 (July 26, 2021) which today they are selling for $599. The CPAP business is a racket - from manufacturers, to distributors, retailers, sleep doctors, sleep clinics and DME's. Its an informal good ole boy network designed to keep the business growing and prices high. How was my recent experience with CPAP.com purchasing head gear? It was fine. They have a decent functioning website and a trained staff to help answer questions. Their ship timing is still in the Fred Flintstone era. Amazon would change this. Sadly CEO Johnny lacked the leadership and moral authority during the largest crisis in the history of sleep apnea and failed miserably.

3 to 3.5 stars on Customer Service.

Have been using the company for at least a year with no problems, including ordering a machine through them. I ordered a new mask I wanted to try and the USPS sent it out of the country instead of to my residence. I emailed customer service to see if the return insurance started, when I received it or when it was shipped, reiterating that I knew that it wasn't their fault in shipping and got kind of a rude response that it started when it shipped and they weren't responsible for the post office. I emailed them another time about the return process and the response seemed rude again. I guess I must be getting used to the "Amazon" type customer service but it really rubbed me the wrong way. I ended up getting the mask with a couple of days to spare and sent it back for refund, even though I probably would normally have kept it. I started ordering through another company and have had excellent service since then. I was honestly really happy with this company until this incident, going as far as telling my sleep doctor about how much I loved them so she could recommend them to people.