cpap.comReviews of cpap.com

First of all, I’ve had to use this company a couple of times, and I have regretted it! My last dealing, and I don’t remember her name, but after chastising me, what I was calling about was that they sent me the wrong headgear and wouldn’t let me return it. And we are not in COVID Restrictions right now for them not to be taking back the wrong headgear that they sent me. This is the crazy thing about it if you try something and it doesn’t work, you’re not allowed to send it back. And I’ve done a lot of business with this company and what I’d say is save your time and money and get your items from somewhere else! I don’t remember the girls name that helped me this past week that chastise me, but she was extremely rude! I have managed several businesses and corporations and companies and I told the people that worked with me not for me to do not treat anybody rudely and if you’ve got problems come to me don’t take it out on the customers because they don’t deserve it! And you’re only as good as your last customer. The thing that separates a business from another business is how they treat their customers!

Zero support. Negative support even. I’m stuck in warranty/recall hell with Respironics after buying my machine from Cpap.com. Respironics keeps trying to fob me off on the DME, but, I live in Canada now and Cpap.com couldn’t give a crap. Prices aren’t as competitive as they used to be but especially given how little they support their customers I’ll not be returning, ever. Edit: May 30, 2024. After -explicitly- asking me to contact them, and I quote "Please send us a message with your account information such as your order number, email address, the complete first/last name on your order and, or your phone number. " They the nerve to write back "Thank you for reaching out to us via email. We sincerely apologize in compliance with Philips instructions and standard recall practices, CPAP.com is not replacing recalled products with current stock nor issuing refunds for past orders. This is not our choice or our preference." SO WHY DID YOU ASK ME TO CONTACT YOU? Just so you could repeat, to my face, that you are unwilling to help? Honestly, they're more than happy to take your money and so incredibly reticent to help you out. This company is NOTHING like it used to be, the service and support is junk. They talk a good game then leave you high and dry. This is warehouse shipping cpap gear who doesn't care a whit about what happens.

I just got the Transcend Micro yesterday. Could not get the unit to keep a steady flow. Took the mask off after only two hours. The "Heat Moisture Exchange" didn't work at all. Tried to return and was told tough. We do not accept open items (apparently even defective). Plus there is a 15% restock fee if you're lucky enough to be able to return. $$$$$ down the drain. Contacted them after their response which was just a smokescreen. Stuck with worthless defective merchandise.

Spoke to Jasmine today who was very nice to talk with and so helpful as she put in my criteria to see which masks are recommended for me and she gave me three. She asked if I breathe through my nose or my mouth and do I sleep on my sides, back or am I an active sleeper. She's very knowledgeable on masks. She's a great listener as well and really tries to help a person find the best mask for restful sleep. She also told me the new F & P Solo comes in a Fitpack for the same price as what it costs if you just ordered a particular size. So that is great to know.

Agent was knowledgeable and courteous. Fair price for equipment. Expeditious transaction. Secure payment.

These guys are experts in CPAP and equipment. They are knowledgeable and can help answer your questions. For some reason, Amazon doesn't sell CPAP equipment. Amazon is fast becoming one of the largest pharmacies so they are accustomed to prescriptions. They also have experienced pharmacists on call 24/7/365. They could do the same for CPAP but for some reason haven't yet taken over this channel. When this happens, it will be tough for online retailers like CPAP.com to effectively compete solely on service. Also, research on the new GLP-1 drugs demonstrate a clinical reduction in sleep apnea. This may have a significant impact on sales of these products over time. I would have liked and expected CPAP.com to do more and take a leadership role throughout one of the largest and deadliest recalls in the history of the FDA over the past three years - regarding Philips Dreamstation foam issue. My experience was that CPAP.com quit selling the Dreamstation and began pushing the ResMed 10 -- at a very high price of nearly $1,000 (which is what I was forced to pay). Today with more competition and supply that same device is $599. I am always disappointed when I see a company take advantage of consumers during a short term crisis and attempt to maximize their profits. What I would have expected from CEO Johnny Goodman and its investor Cathay Capital, is for them to immediately having taken a leadership position and call all the customers who had purchased a Dreamstation or supplies for a Dreamstation and make them aware of the recall. Sadly what they did do is to post a small announcement on their site and focus on maximizing sales of the alternative brand(s) at very high prices. They actually told me that they had no plans for any kind of discount during the shortage. In order to protect my health, I had no option except to pay nearly $1,000 for a ResMed 10 (July 26, 2021) which today they are selling for $599. The CPAP business is a racket - from manufacturers, to distributors, retailers, sleep doctors, sleep clinics and DME's. Its an informal good ole boy network designed to keep the business growing and prices high. How was my recent experience with CPAP.com purchasing head gear? It was fine. They have a decent functioning website and a trained staff to help answer questions. Their ship timing is still in the Fred Flintstone era. Amazon would change this. Sadly CEO Johnny lacked the leadership and moral authority during the largest crisis in the history of sleep apnea and failed miserably.

Worst tech support ever. Machine still covered by warranty but they refer me to the manufacturer who of course ask that I go back to the original place where the machine was purchased. The whole process was unprofessional and time consuming. No reason to buy from CPAP.com Total lack of support

When I searched for my battery by model and manufacturer this website returned a link. My fault for not double-checking, but the product they returned on my search was for a different model. When the $100 charger was delivered I opened the plastic bag to find it does not fit. They will not accept a return because the plastic bag was torn. Very poor service. Do not buy without triple-checking what they claim to be the product you need. I expect an organization that is selling a very narrow product line to be experts and give expert service.