cpap.comReviews of cpap.com

Was a joke from thin I placed my order. Had to fight to get price changed for the price guarantee. Hopefully it’s done now but I have zero faith. Tried to change shipping time right after order placed and they couldn’t do it but assured me it was FedEx so should be good. Two hours later I’m notified it’s usps. Tried to cancel but cannot cancel as they don’t have the ability. Lied to, ignored, asked same question 4 times to get an answer, don’t honor price guarantee against competitors even those website says they do. Told to call back next day. Do yourself a favor, go somewhere else.

Customer service is almost entirely AI chat bots. I provided my doctor's contact information to confirm my order, and got an email stating they had the information and were going to "send out that request immediately," but apparently they never reached out to my doctor, and continue emailing me and asking for my prescription. I responded multiple times telling them they already had this information, and the bot responded with "I know how frustrating it is..." and then asked for the info again. I am not going to upload my medical record to an online service, especially one that uses generative AI. They claim that they will call and contact your doctor to verify prescriptions, but apparently they don't actually do that.

Ordered my product more than a week ago and I'm still waiting for item to be shipped. Customer support is horrible. They keep replying the same thing.

I purchased a Transcend Mini CPAP. When it arrived was having issues sleeping with it I emailed CPAP.com and they gave me tips to use a mask and suggested masks that were proven to work with it. I purchased a new mask and it still didn't work properly I ran a report it showed the pressure was set to 4 my Rx called for 8. CPAP.com sent me information on software to change the pressure it's password protected. I can't change it and they are not offering to exchange it or fix the problem. Do not buy anything from this company they are unresponsive and incompetent.

Terrible customer service and endless delays!!! placed an order for a CPAP device on August 11th. The very next day, a USPS shipping label was created, but the tracking status remained "waiting for the item" because it never actually left Cpap.com's warehouse. When I contacted customer support, I was told it would ship today at 4:00 PM. The next day - nothing shipped. I contacted them again, and they promised it would go out by 11:00 AM. Again, nothing. This exact cycle repeated itself for two whole weeks of daily excuses. Eventually, they told me the package was probably lost and created a brand new shipment. Unfortunately, the exact same nightmare started all over again—every single day I was told the package was about to ship, and nothing ever left. Extremely frustrating and disappointing experience. I expected much better service, especially for medical equipment.

I received one cpap and had two charged to my card. When I called to get the charges reversed, this is their common practice. They submit the payment at the time of the order and again when it ships. They then tell you it will be refunded within 5-7 business days. Why make the duplicate charge in the first place? I will never order from them again.

Charged me for NJ sales tax of $53 when NJ does not tax medical devices and refuses to refund me

They scammed me at shipping. They greedy by adding extra bogus charges and making me pay for it. I didn't find out until I got the bill. No customer service at all.