cpap.comReviews of cpap.com

Great service

It feels amazing to be free from the insurance company for our CPAP needs! We found a great deal in December on CPAP.com for the same machine we've been renting from the insurance company. There were some delays in shipment due to a name mismatch on the order and prescription (I placed the order for my husband, but somehow my name was listed as the patient so my husband's rx didn't match, and we got a message saying we needed to submit a correct rx). Today I called customer service and Jacqueline was able to set it right within minutes. Very satisfied with the friendly and effective problem solving and can't wait to receive the CPAP soon!

Nick did a great job of explaining the options to me. I was very satisfied with my expericence

Tiania was very helpful and delightful to speak with.

Crystal was friendly and helpful

Kim was pleasant and very helpful at finding out what happened to an order I did not receive. Kim was able to recreate a new order for me, and ensure I was not charged again. Thank you.

It's been over two weeks. I had to buy their prescription to get clearance even though I already had one just to order the CPAP. Nothing has shipped and it's feeling scammy.

I had to give this company a star in order to write a review but really they don't deserve any star. CPAP machines are for health reasons and this company should try harder to make sure their customers get their order in a timely fashion. I ordered filters for my sons CPAP machine on October 29, 2024 they said I would have the order by Nov. 2, 2024 and on Nov 2nd I received a notice that it would be late and to this day still haven't received them and says "Moving through Network" now for 11 days. I emailed this company to find out what was going on with my order and I received an answer from a bot that said "How would I rate the help from Noel" I swear this is the same Chinese company that I ordered shoes from last year who was also late by about a month and when I emailed them to find out what happened to my order I got the same email response and from "Noel". I had to order the filters from Amazon which I should have done to begin with because he needed them and got them within 2 days and were alot cheaper. I haven't cancelled my order because I know what they will say, they can't cancel because my order is on it's way, this is the exact same thing they told me about my shoes when I wanted to cancel. Don't order from this company you won't know if or when you even get your order.