Cozy EarthReviews of cozyearth.com

Loved these out of the bag, and think that they feel wonderfully comfortable on. HOWEVER, I followed the washing instructions and am very disappointed in how they come out of the laundry. Such a bummer…

I ordered a pair of pajamas size L for my wife for Christmas. When they arrived, they were size XS. My wife went on their website to do an exchange. However, they wouldn't do an exchange because they said that it was a "Final Sale". No returns, no exchanges. So after my wife had tried to reason with them, I checked the order confirmation email I received and it didn't include a size but did say "Final Sale". I checked my browsing history and the last page from their website in my history showed the correct color and size L. To me that made it look like they inadvertently sent the wrong size. So, I called and spoke with a representative who was as cold as ice. She said that I had ordered an XS, that it was a Final Sale and that their policy on Final Sales is no returns and no exchanges. She wouldn't accept that maybe they had made an innocent mistake, They're still selling the pajamas on their website, so what are they out if they allow us to exchange. The representative just kept repeating their "policy" of no exchanges, no returns. I told her that I thought their "policy" stinks, it isn't a good business policy and that I'd let everyone know! They then sent me a text which said, "Thanks for chatting with us! Share your experience for 35% off your next order!" Are they kidding?

My new slippers are true to size, and extremely comfortable as well as warm!

If I could rate this company a 0️⃣ I would. I spent over $500 on two orders. Tracking says it’s delivered but guess what, it isn’t! I am out this money now because this company didn’t actually ship my orders and will do nothing about it. The live customer service agents are slow and absolutely no help. Find somewhere else to order from. Don’t waste your money here.

Over the past 2 years I have transitioned all my bedding and towels in our home to Cozy Earth. They are so amazingly soft and consistent in quality. My sleep quality has never been better. Our guests rave at the comfort of our beds and ask for info on our bedding. I branched out to the clothes last year and was equally delighted. EVERYTHING is amazingly soft and cuddly. This Christmas I bought the large bubble throw blanket. OMG! Gorgeous and cuddly. Everyone was fighting over it while watching TV in the chilly Tahoe mountains. Customer service has been helpful and responsive. I was disappointed to find that my in-transit package (with Christmas gifts) was reported damaged and being returned to the shipper. Customer service looked into it and said they would get a new shipment out ASAP. The only problem was they were out of stock of the items I had purchased. They expedited the shipment as soon as the item was restocked, and I received it on 12-27-24 in time to provide the gifts before my family left to return home. I LOVE Cozy Earth products!

I appreciate that Cozy Earth has pajama set sizes available in Long! The quality of the bamboo pajama set is second to none and the fit is perfect. The shipping speed, packaging and customer service is also top notch!

Horrible....product is great . Service is disjointed. Website says product is delivered when it is actually returned. Tracking terrible.

I have not received my items that I purchased. They sent me an email stating that they would refund my account within 3-5 business days, it has been almost a month and still no refund or no response to my email with questions.