Cozy EarthReviews of cozyearth.com

I ordered costly sheets/ blanket. What I was shipped was a robe. I contacted Cozy Earth and was asked to photo what I was sent along with the invoice and email that back. I figured they were going to take care of providing me the products I ordered, but no, they were out. I asked for a refund and was given instructions to fill out a form online. And guess what! There’s a $12 restocking fee. Again I try to speak with an agent and was given the run around. The company continued to send me the same email requesting a picture of what I was sent along with the invoice, because once was not enough. I couldn’t speak to anyone about the restocking fee for items I never received. It’s a circus. They are the most unhelpful customer reps I have ever had the displeasure of trying to communicate with. I will NEVER shop here again and you should beware! *They shipped me someone else’s order complete with the other customers invoice with name, address and billing information.

I thought this shipping nonsense was resolved? I had problems with my first order, on the shipping part, not the actual product. The problem did get resolved, with some excellent customer service. Yet here we are again. I made an order for a Bamboo Blanket on 1/10. It's now 1/16 and the blanket is in Aurora CO. The blanket started its journey in San Bernardino CA. I live in Oregon. My first order was made by some carrier I'd never even heard of. This time the order is being delivered thru an Amazon carrier. I don't understand this companies delivery process???? My own fault for ordering with this company again. Until I see that they are using UPS or FEDEX, I'm going to have to take a pass on their products. Nice products, but unreliable delivery system. No amount of customer service will bring me back for a third order. Stay away until this company gets their shipping situation in order.

Purchased pajamas for my wife for Christmas. Paid extra for expedited shipping. Product never arrived. Cozy Earth blamed the shipper, the shipper said they never got such a product from the company. CE had no record of sending to the shipper. After a month of many calls I got a refund minus the shipping charge, which they would not refund. Horrible experience.

I ordered sheets, pillowcases and duvet cover for gift. I realized I didn’t need sheet set because of duvet so I returned it. Problem was that I was sent 2 sheet sets and not a duvet cover. I have been trying to resolve their mistake since Dec 26. It has now been 14 days since they received the returned sheet sets. No action. Their claim that they rectify order mistakes quickly is not true! Great product, poor service. Looking for new company

I wish I had read the reviews prior to ordering anything from this company. They have the worst customer service. I returned an order and never received the replacement order that I was promised. All agents are off shore and have no ability to rectify any orders.

Echoing what many people here have said - their customer service is awful. I ordered some items on Black Friday and returned things Dec 7th including one item for exchange. 14 days later they had still not even acknowledged receiving return and replied to my email telling me tracking showed they had it and it was being processed. It is now January 9th - I had to email them again and I asked to refund the exchange since I missed the birthday for which I ordered this item. They agreed and took a “restocking fee”. It is incomprehensible that they had my return for 30 days and it took two emails from me to process the refund I was due and then they took a fee from the exchange I could no longer use. They should have given me a credit for their incompetence. I will never order from them again.

This is an update to a previous review regarding the high restocking fee. JK reached out to me, and when I emailed back, they not only waived the restocking fee and refunded the entire amount of the tee shirt, as an extra measure, they refunded my entire order. The response was positive and immediate, and above and beyond. I was not expecting that, since I kept the other two items I'd purchased, but I appreciate going the extra mile to improve the customer experience. I'm not sure whether I'll order from them again, as I'm still trying the pajamas, and it seems if I had to do another return, the restocking fee would still be an issue unless I reached out to customer service. But after the positive customer service response, I would be open to it.

I received someCozyEarth PJ’s as a gift and loved them, so I decided to purchase another set for myself and a pair of pajama pants for my boyfriend. Unfortunately, that’s where the experience went downhill. The men’s pants were advertised as a 30” inseam, but when they arrived, they were at least 4 inches longer. My boyfriend normally wears a 32” inseam, so I assumed they’d be fine for sleeping—but they were still way too long. Trying to return them turned into a nightmare. First, they charge a restocking fee. On top of that, they want to charge $23.99 for return shipping. Only after digging further did I discover you can print your own return label and drop it off at UPS—but that option is not clearly stated upfront. Instead of fixing the issue, the company aggressively pushes alternatives—credits, discounts, and swapping for other items. I eventually selected shorts because I didn’t want to lose my original discount or the $74 store credit they claimed I’d receive. Then somehow, magically, the shorts were going to cost me additional money. Great sales tactics? Sure. Actual customer service? Absolutely not. Between inaccurate sizing, hidden fees, and a frustrating return process, I will not purchase from this company again. Horrible service.