Cozy EarthReviews of cozyearth.com

Bamboo sheets were nice, but too slick for my taste. Sent back in accordance with their 100-night sleep guarantee. I was not aware of their $12 restocking fee when I heard ads about their sleep guarantee. They received the return on Jan 3. After 2 interactions with an AI chat bot to check on status of the refund and no response from it on the 3rd attempt, I had to threaten a BBB complaint. That finally got a personal response and the refund was issued in an hour. Should not have to reach that point.

I placed an order for their bamboo sheet sets. The item arrived quickly but one of the pillowcases had a rip on it. I called upon noticing it, spent several minutes on the phone where I was told I had to place a warranty claim online. I placed it online and waited 11 days with no response. After reaching out once again, I was told I needed to submit additional photos of the pillowcase. I did so and was given another email saying it was being looked at. I still have no timeframe on when my pillowcase will be sent to me. The only thing "premium" about his company is the price.

I would give zero stars if it was an option. Inflated prices, horrible customer service that is inconsistent and never resolves a problem. 17 emails and still can't get the return correct. High fees for straight returns. I have never had such poor service from a company with such high prices. Will never use again.

I purchased three sets of Cozy Earth bed linens for my wife and both daughters. Of the three of them each has said the same thing, that they are "OK", but not big fans. I gave them as gifts. Whereas the sheets are nice, they are definitely overpriced and not a good value. We have many bed linens that are just as comfortable and much less expensive, although not made of bamboo. So if bamboo is what you are looking for, then by all means spend the extra money and go with Cozy Earth. But if you are just looking for comfortable linens, which may or may not offer some level of body temperature benefits, there are definitely better values to be had. I would not reorder.

I ordered king sheet sets and the quality is terrible. I’ve washed them twice and they’re already pilled. I’m going back to My Pillow sheets!

I ordered three of their pajamas during cyber Monday sales. I received the order in a timely fashion but the size was wrong for me so I initiated an exchange. This is where things went downhill. I followed the exchange process and mailed my items back. Weeks went by and the new items were not shipped. I emailed CS multiple times and each time got a different story. One told me the items had been delivered weeks before, one said they were out of stock and one said it hasn’t been 14 business days yet. Two more weeks passed with no clear update so I requested a refund. The CS then said I could have a refund minus a return restocking fee. Terrible policies and customer service.

Worst returns ever ! I’ve been following up with emails for 1.5 months since I bought the items . No one seemed to know where my refund is after multiple emails .Finally after many emails today they issued me a refund in the wrong amount , 50$ short of the original refund amount noted.

I ordered a couple bath sets on Black Friday. I wasn't happy with the quality for the price when I received them. Their website can't process a bath set exchange - only individual items. Spent more than hour on phone trying to exchange which they finally did but didn't credit me the difference. They received the return but never processed the exchange even after 30 days. I emailed and they agreed they have the return but website continues to show they haven't. After many additional emails about why its taking so long they agreed to swap to a return. That has been 4 days now and they still haven't done that.