Cozy EarthReviews of cozyearth.com

STAY AWAY FROM COZY EARTH! I spent nearly $400 on one of their bamboo sheet sets. The sheets did not fit the mattress (they were WAY too big). I slept on them for 2 weeks and washed them. They picked and pilled and pulled in the wash. You could almost see through one of the pillow cases after the wash. So, I decided to take advantage of their 100 night guarantee and return them. It has now been over three weeks since they received my return, and I still have not been credited. Getting through customer service is a nightmare. They just keep telling you the same thing over and over.....but still no refund. STAY AWAY!

Taking 3 weeks for a refund. Wouldn't honor price adjustment for an order placed less than 24 hrs prior. So I had to place another order which was $175 less than the original AND pay the restocking fee for the higher order. Not very earth friendly if you ask me. Fitted sheet already pilling and shedding after 2 weeks of use. Very slow to respond to email and chat hardly ever online.

I ordered a set of bamboo sheets in March 2024. I was confident since there is a 10 year warranty. The seams started ripping on the fitted sheet. I had to take a picture of the rip and file a complaint. No problem. They sent me a replacement that did not match the set. They told me that the dye color had changed. So now I have an unmatched set. According to CE, the only way to get a matching replacement set, is that each individual piece starts to rip. This has been going on for 2 months. I hope the Better Business Bureau can help resolve the issue. Before this happened, I had already purchased a second set. Update: I received a refund. Really love the product. Sorry that this happened.

Customer service went above and beyond to assist with a messed up order, for that I am very grateful. Great quality pajamas & sheets! A luxurious treat!

I ordered a pajama set on 12/11/25 from Cozy Earth website. It was shipped but lost by Amazon Shipping. I am not a complainer but Cozy Earth's Customer Service was awful. This was a Christmas gift for my wife. Even after I contacted Amazon who told me it was lost, Customer Service told me I had to wait to get a refund. I will never shop from Cozy Earth again. I compare their Customer Service to Bombas, who I placed an order with as well. There was a hiccup in delivery from them, they sent me a free pair!

While the product seems of good quality, the description was somewhat unclear: I thought I was ordering a set of pajamas, but in actuality, only the top. The $11.99 restocking fee is very high and vague in what that means. In reality, it is a return shipping cost and should be stated plainly. The return policy says it's a processing fee. Based on an online clothing shop, I would not order from them again. Update 12/29 The return is in transit. In the email regarding the return it states that after the item is inspected and return processed it will take 14 days to get a refund on the original form of payment. Just another reason to not order from the business.

Received defective towels and was told new ones would be sent. It is now almost a month later and there has been nothing resent. I have reached out and keep being told return was received on November 29th and it is under review. Today is December 24th with no communication from the company.

I ordered a shirt in large, which is my normal size, and it was way too big. I returned it and asked for a refund. It took two weeks and two phone calls after they received the shirt back for me to receive my refund. Their tracking never showed that they received the item (but when I called they confirmed that they did). And they charged a $11.99 restocking fee. I have never had a clothing company charge a restocking fee. All in all, a bad experience and I will not order from Cozy Earth again.