Cozy EarthReviews of cozyearth.com

I will never order anything from them again. Charged me $12 to return the $100 pajamas I bought as a gift that didn’t work out.

Cozy Earth gets 5 stars for the quality of their products. I got their bamboo sheet set and it is truly incredible. Where is absolutely horrible is their return process and customer service. I tried to submit a return claim online for a sweat set, it didn't process correctly. I then tried calling their customer service number and was told I would hear back within 48 hours after leaving a message (which is already annoying). However, it has now been more than 48 hours and I have not received a call back. While I LOVE the sheets and would love more bedding in the future, this horrible process has made me never want to buy from them again. For a company selling premium priced products, I would expect much more.

Purchased the Cozy Earth Luxury Bed Sheet Set, California King, 100% Viscose from Bamboo. Paid $338.00. After just a few months of normal use, the fitted sheet ripped along the seam at the corner. This is a workmanship defect, not normal wear and tear, and it falls squarely within their stated 10 year bedding warranty covering “abnormal rips and tears” and “workmanship defects.” I attempted to file this claim through the company website's Returns, Exchanges, and Warranties portal using both my zip code and my email, paired with my order number. The system rejected every combination with an “invalid email or zip or order number or tracking number” error. I also called the support line listed on their website and was routed back to the same non functional portal. The call routed me back to the same non-functional portal. I emailed Cozy Earth customer support directly with a description of the defect, photos of the damage, my order confirmation, and a specific request for a refund or store credit. I have received no response. I also contacted Amazon directly, but was told the standard return window had closed and they could not process a refund. Cozy Earth's own warranty claims process does not function, and the company has not responded to any direct attempt at contact by phone or email.

I have spent thousands of dollars with Cozy Earth over the years because I believed I was buying a premium, luxury product. Unfortunately, my recent experience has completely changed my opinion of the brand. I discovered that Cozy Earth sells materially different versions of its Bamboo Pillowcases under the exact same product listing. Some include an envelope closure (the internal flap that fully conceals the pillow), while others do not. More surprisingly, the pillowcases are not even the same size. The envelope-style version is noticeably larger and drapes differently, while the version without the envelope fits much tighter. Side by side, the difference is obvious. When I contacted customer service, they acknowledged that these variations exist because products come from different manufacturing batches. They also told me they cannot guarantee which version a customer will receive, even if you order the exact same product in the exact same color. In other words, if you are trying to build a coordinated bedding set over time, there is no assurance that future purchases will match what you already own. What makes this especially frustrating is that none of this is disclosed on the product page. Every product photo depicts the envelope-closure version, yet customers may receive something entirely different. Even an exchange is essentially a gamble because Cozy Earth cannot guarantee what they’ll send. I asked for a supervisor and a reasonable resolution given that this inconsistency wasn’t apparent until I compared multiple orders. Instead, I received no meaningful solution and, after requesting escalation, no response at all. Luxury isn’t defined solely by soft fabric or premium pricing. It’s defined by consistency, transparency, and customer service. Cozy Earth fell short on all three. If you’re investing in an entire bedding collection and expect future purchases to match what you already own, I would think twice. The quality of the fabric may still be excellent, but the product consistency and customer experience simply do not reflect a luxury brand.

NEVER will purchase from them again. Threads coming out of towels, VERY poor quality. Pajamas fell apart at the seams even with gentle washing. Company sent another box without my authorization, and then required me to return at my own cost. Way overpriced garbage, marketed as quality. Warning friends and family to avoid them as well as influencer friends who have promoted their products. When I finally requested remediation, they asked me to spend another $100 just to get a few dollars of credit. Tried for months to get proper remediation and it never happened. A stingy company with awful customer service.

To start, I’ve been shopping at cozy earth for years and really liked their products. In May, I submitted an online return for a product I decided to get in another color. The email said I had 28 days to mail the product. I shipped the product 9 days later, and 2 days after that I get an email from cozy earth that they cancelled my label. I’ve submitted complaints on multiple platforms - but continue to get blamed that I didn’t ship the product. I don’t know how a company can get away with cancelling a label, thus losing all tracking ability. They cancelled the return label 19 days early. Contacting their support has been zero help - saying I didn’t ship it because there isn’t tracking. Of course there isn’t…they cancelled the label while it was in transit. I’m now filing a complaint with the BBB hoping to get a refund, I’d rather keep the product than still have to pay for it and it is lost in the mail. Their support has been no help, a different person always responds to my email and didn’t read any of what I said. They kept providing me new shipping labels, which is useless when I’ve already shipped on the original label. On top of that, the other item I decided to keep from the order (bamboo quilt) is already pilling after less than two months

I ordered queen size bamboo sheets for a queen size bed and I can't even get the fitted sheet around the mattress. I can't believe that this is an issue considering how much these sheets cost ($231). I am seriously disappointed! The only reason they get two stars is because I've ordered pajamas from them and they are wonderful.

They never seem to have enough stock.