Cozy EarthReviews of cozyearth.com

I got one of their bamboo hoodies and I think I need like four more of them. I really like the way it looks. It's super comfy and high quality. Probably gonna try their joggers next. Highly recommend.

If I could give -10 STARS I would!! I ordered a pair of shorts and a sweatshirt for $145 as a Birthday gift for my daughter. They only sent the sweatshirt and didn't even advise me that the shorts we not sent! No $56 credit for the shorts I paid for either! They SUCK!! I'm sure this is one of these places in China and they're scamming everyone! Thanks Oprah Winfrey!!!! Your recommendation on your "Favorite Things" will never get me to purchase another thing you tell your fans to buy! I work for the school district and I work hard for my $$$. This was NOT a cheap purchase for me and I really wanted to make my daughter happy. I was contacted by Cozy Earth the following week and they were very apologetic and have since sent the shorts to my daughter, gave me a $14.00 credit to my bill and sent me a free T shirt. I appreciate their quick response and their effort in making things right! I change my review and would definitely buy from them again.

Based on actual reviews of the product I’m excited to get the PJ’s and try them out. Like many of you I have been waiting for my order to ship but have been contacted by customer service so I am amending my previous review. They seem earnestly concerned about the shipping delays and it appears they are doing everything in their power to account for the rapid growth and get orders out soon. I’m hopeful they will be worth the wait.

They suck. Do not order. Been waiting for two months. I have had some product delivered, and it ain't all that. Company is complete BS.

THEY TAKE ORDERS THAT THEY CANT DELIVER! I wish I would have seen this page before I placed my order The order was placed 1/18/21 its 2/22/21 and still no email with tracking # and date of delivery. I sent several emails requesting update and each time they say "We're expecting a big shipment your order will ship at the end of the month" If Items are not available for shipment they should not charge your credit card until it ships!

UPDATE 03/08/21: After I posted my initial review about an unsatisfactory experience, Cozy Earth reached out to me and offered a meaningful apology. Since then, I’ve gotten numerous updates on my order, which should be delivered Wednesday. If you’ve not had a good experience with them, let them know and they’ll take care of you. They’ve had a hard time keeping up with demand for the awesomeness that is Cozy Earth, but they are working super hard to fix that. Definitely love their products!

I purchased pajamas on December 5th, 2020. I waited until January to contact customer service. They apologized and said they would send out another order at no charge. I've asked twice since then about my order with no response. Last week I requested a refund. Still no answer. Today I posted on two of Cozy Earth's Instagram accounts trying to get an answer. That's when I realized I wasn't the only one complaining about not receiving their order. Still no response. BEWARE!

Although my order took quite awhile to arrive, the Cozy Earth products are soft and beautiful. Customer Service has improved and hopefully future orders will be shipped in a more timely fashion.