Cozy EarthReviews of cozyearth.com

Response from Cozy EarthApr 14, 2021

Hi Cathy, First off I want to apologize for our lack of communication. To be completely honest with you - We have been completely swamped with emails, calls, texts, and chats from the big holiday rush because of our lack of manpower during the holidays. We have since hired multiple new customer service agents to allow for perfect communication with our customers. It looks like someone helped you from our customer service team. I'm hoping you love your new sheets :) Please feel free to email our customer service team here: [email protected] We want to make this right for you.

Response from Cozy EarthApr 15, 2021

Harriet, I'm really so sorry for our terrible communication throughout the holiday season. We were extremely understaffed and simply didn't have the manpower to reach out to our customers properly. We know we messed up. I do want to let you know why you received such bad miscommunication as well. To start, We had a shipment of over 15,000 items caught up overseas for several months. This back-order should have only lasted 1-2 weeks, but our shipment kept getting pushed back further and further. We ended up splitting the shipment into multiple different smaller shipments to receive the full order. This must have caused a lot of confusion for our customer service team. They were updating customers that we had received the whole shipment when in all reality we only received a portion of the order. As far as the refund goes, we will definitely make that right... contact our customer service team at this email to get the remaining balance: [email protected] Again, I am so sorry for the confusion and the delays. I promise this is not our standard, and we want to make it right.

Response from Cozy EarthApr 16, 2021

Hi Marcia, Thanks for sharing your review. First off, I just want to apologize for our delays. We know that these delays put several of our customers in a bad position. We do want to make this right, I promise. These delays were out of our control as we had 15,000 items held up over seas for several months even though our shipment was ready. What was in our control, however, was how we communicated with our customers - and we know we let you down. We were completely understaffed for the task of updating every customer on these delays. We hired many new customer service agents to make sure this mistake never happens again. We appreciate your patience with our young and growing company. We want to make this right. Feel free to reach out to our customer service team to this email: [email protected]

Response from Cozy EarthApr 16, 2021

Hi Wendy, Thanks for sharing your review. First off, I just want to apologize for our delays. We know that these delays put several of our customers in a bad position. We do want to make this right, I promise. These delays were out of our control as we had 15,000 items held up over seas for several months even though our shipment was ready. What was in our control, however, was how we communicated with our customers - and we know we let you down. We were completely understaffed for the task of updating every customer on these delays. We hired many new customer service agents to make sure this mistake never happens again. We appreciate your patience with our young and growing company. We want to make this right. Feel free to reach out to our customer service team to this email: [email protected]

Response from Cozy EarthApr 16, 2021

Hi Amber, Thanks for sharing your review. First off, I just want to apologize for our delays. We know that these delays put several of our customers in a bad position. We do want to make this right, I promise. These delays were out of our control as we had 15,000 items held up over seas for several months even though our shipment was ready. What was in our control, however, was how we communicated with our customers - and we know we let you down. We were completely understaffed for the task of updating every customer on these delays. We hired many new customer service agents to make sure this mistake never happens again. We appreciate your patience with our young and growing company. We want to make this right. Feel free to reach out to our customer service team to this email: [email protected]

Response from Cozy EarthApr 16, 2021

Hi Vickie, Thanks for sharing your review. First off, I just want to apologize for our delays. We know that these delays put several of our customers in a bad position. We do want to make this right, I promise. These delays were out of our control as we had 15,000 items held up over seas for several months even though our shipment was ready. What was in our control, however, was how we communicated with our customers - and we know we let you down. We were completely understaffed for the task of updating every customer on these delays. We hired many new customer service agents to make sure this mistake never happens again. We appreciate your patience with our young and growing company. We want to make this right. Feel free to reach out to our customer service team to this email: [email protected]

Response from Cozy EarthApr 16, 2021

Hi Claire, Thanks for sharing your review. First off, I just want to apologize for our delays. We know that these delays put several of our customers in a bad position. We do want to make this right, I promise. These delays were out of our control as we had 15,000 items held up over seas for several months even though our shipment was ready. What was in our control, however, was how we communicated with our customers - and we know we let you down. We were completely understaffed for the task of updating every customer on these delays. We hired many new customer service agents to make sure this mistake never happens again. We appreciate your patience with our young and growing company. We want to make this right. Feel free to reach out to our customer service team to this email: [email protected]

Response from Cozy EarthApr 16, 2021

Thanks for sharing your review. First off, I just want to apologize for our delays. We know that these delays put several of our customers in a bad position. We do want to make this right, I promise. These delays were out of our control as we had 15,000 items held up over seas for several months even though our shipment was ready. What was in our control, however, was how we communicated with our customers - and we know we let you down. We were completely understaffed for the task of updating every customer on these delays. We hired many new customer service agents to make sure this mistake never happens again. We appreciate your patience with our young and growing company. We want to make this right. Feel free to reach out to our customer service team to this email: [email protected]