Cozy EarthReviews of cozyearth.com

Mollie was prompt, courteous, and thorough when handling my email inquiry and request. I’m so pleased and excited. We love our Cozy Earth sheets! Now we are trying the loungewear and PJs! Thx!

Sarah answered my question within an hour or two of me posting it. She was thorough and made great suggestions to me. I was very appreciative! My husband and I continue to truly enjoy the sheets and recently purchased blanket too.

I originally order a small instead of an XL, all I did was contact Cozy Earth by email and my problem was solved. This all happened within 24 hours of my contacting Cozy Earth. Great customer service in my book! Thank you so much!

Gay was extremely patient with me as I blundered my way through the process, her helpful information assisted me with the process which in the end I was making more difficult than it should have been, she is a treasure.

I love my PJs! They are the most comfy and I’m excited to put them on every night. I had an issue with the buttons on one of my sets and after emailing Cozy about it I immediately got a response and got sent a new pair! I would highly recommend this brand/company. Very helpful and love the product.

The product itself is absolutely amazing! I own multiple jogger sets, long and short sleeve pajamas, scrunchies and jogger shorts. They’re the most comfortable and high quality lounge wear I own. HOWEVER, it took entirely too long to resolve an issue I had with a defective product. I originally purchased jogger pants back in November 2020 and after the first wash it unraveled at the seems. I contacted customer service and they assured me I would receive a replacement product. Fast forward to today 4/16/2021 and multiple emails later I am finally getting my replacement. I’m not holding my breath until it actually arrives. In the business I am in this is completely unacceptable. I am sympathetic to delays especially during a global pandemic but 4 months is insane.

Cozy Earth came through! Mollie heard my cry and arranged for me to get reimbursed. I'm very grateful to her for facilitating what should have been a simple request. I think the company was overwhelmed by the response to their success. Mollie listened and was the only person to really help. They need more Mollies!

I live in a different state than the family members I purchased the pajamas for.....Their product isn’t a problem.....it’s the customer service and their lack concern for accommodating me since I wasn’t able to return home to my family to retrieve pajamas for return.(Due to Covid) During the pandemic, every other company I have needed to return an item.....have been so very sympathetic and accommodating. Honestly #neverbuyingcozyearth #customerisalwaysright