Monique
5 business days with no ship info - RESOLVED
5 business days with no ship info, no estimate of when it will be shipped to me. Customer service provided no info but insisted couldn’t cancel order. Lisa reassured me she’d provide status updates via email 2 days ago, after refusing to cancel order as “in process”....that never happened. **UPDATE: After a bad customer service experience, I received excellent customer service from Spencer. I received the sheet set, which Im absolutely happy with...and had an excellent all around customer service experience.
Response from Cozy EarthDec 3, 2021
Hi there! We are sorry to hear this. We have been doing our best to keep people informed. Due to a large volume of orders surrounding Black Friday and Cyber Monday, our fulfillment center has been 3-4 business days behind. If you give me your order number, I can check on it for you! Please let me know. -Spencer Hi Monique! Please provide me with the order number so I can get you taken care of. I would love to get you a refund if you get me that order number. Thanks!

