Cozy EarthCozy Earth is listed under Decoration & Interior.
Cozy Earth (cozyearth.com) has 2,388 customer reviews on Five Star Index, with an average rating of 4.0 out of 5.
Is this your business?
Correct your details and reply to customers in public. Both are free.
Claim this listing2,388 approved reviews, newest moderated first
Nadege P.
I run hot when I sleep. And I can’t ever be comfortable until I purchased sheets and new pjs from COZY EARTH. Wow, I had the most comfortable, relaxing and peaceful sleep in the longest time, I can’t even remember. #AMAZING #RESTFUL #COMFORTABLE!
Brenda M.
The Nantucket Towel bundle is definitely worth the price! These towels aren’t super thick, very soft, very absorbent, and they dry quickly.
Suzanne U.
Their return process is easy but you are raped on fees and shipping cost if you do initiate a return. I bought sheets and a pajama top, which did not fit. I used a discount code and bought the top for $30. My credit after the return was $13.00. Done with companies that charge $400 for sheets or $70 for a top and if you are dissatisfied, the return is on you. BEWARE OF COZY EARTH
Response from Cozy EarthMar 5, 2024
Hi Suzanne, Thank you for your feedback regarding your recent return experience. Your satisfaction is our priority, and we value your business. In regards to the handling fee, it's important to note that this practice is common in the industry and reflects market standards. However, we understand your concerns and have made an exception by waiving the fee for your return this time. If you have any further questions or need assistance, please don't hesitate to contact us.
KMA
I would never advise anyone to buy anything on sale. Some sort of error was made in sizing and they refused to make a return or swap for the correct size. Customer service was very frustrating to deal with because I kept getting conflicting stories as to what my original order was.
Response from Cozy EarthMar 1, 2024
Hi! I would love to look into this for you. Can you please email [email protected] your order number and I will look into this for you?
Cindy M.
Wow, I am not a good sleeper, but I have wanted you pajama outfits and I used my new sheets, the Bamboo Oprah's Fav! I don’t remember the last time I slept like such a baby. No joke , I had the most comfortable, relaxing and peaceful sleep in the longest time, I can’t even remember. I can’t wait to go to bed tonight! You need these PJ’s and the sheets…AMAZING,INCREDIBLE, LUSCIOUS, SO COMFORTABLE! ♥️🌙🥱🛌💤😴☀️🦋
Megan Y.
They don't post any negative reviews on their website. They charge a 'security' shipping fee and a processing fee for returns so it's about $20 lost to return one item. Cozy Earth responded and I want to address their notes: - They did not respond to comment about negative reviews. - The Shipping protection fee has poor UX. It looks like you can opt out of it, but it's on an screen that is easy to miss through the normal shopping flow. It does not show as optional in the shopping cart.
Response from Cozy EarthFeb 27, 2024
Hi Megan, We appreciate your feedback and apologize for any inconvenience you experienced with our return process. It's important for us to address your concerns. Regarding the return fee, we'd like to clarify that the processing fee is an industry standard that helps cover the costs associated with handling returns, including inspection, restocking, and processing. Additionally, the "shipping fee" you mentioned is actually optional shipping protection, which provides coverage for lost or damaged items during transit. This fee is not mandatory, and customers are given the choice to opt-in or opt-out during the checkout process. We understand that return fees can be frustrating, and we strive to be transparent about our policies to ensure our customers have a clear understanding of the costs involved. While we cannot control the overall sentiment of our reviews, we strive to address each review, positive or negative, to the best of our ability. We want to assure you that it is not our intention to hide or suppress negative reviews. In fact, it would be illegal and against our principles of transparency to do so. If you have any further questions or concerns, please don't hesitate to reach out to our customer support team. We value your feedback and are committed to providing excellent service to our customers. Thank you for bringing this to our attention.
Kelli
Cozy Earth had the most comfortable clothing line I have ever purchased. Their sleep dresses are soft and luxurious.
Dolores
I purchased the women’s long sleeve pajamas. I was really pleased with the material. They are really comfortable. My only complaint is the waistband folds in half inside the material so I constantly have to fix it.
