Cozy EarthReviews of cozyearth.com

I wanted to love these towels, I wanted to throw away all my other towels and use only these. Unfortunately, that isn't the case. They're soft and thick, they're definitely wide but not as long as I'd like them to be. They're heavy but that means when you wrap them around and tuck in the hem to close it, the towel invariably falls open. I like them, but I have less expensive Lands End towels that are less wide but longer.

Thank you pipper in Customer Service. You made my day with your excellent service. Thanks cozy earth for continuous comfy night sleep!!!!!

I've had a wonderful experience with company until I received the linen sheet set. It's like sleeping on sandpaper. I paid a ton of money for very expensive bedding that will never be used.

The best set of sheets I have ever purchased! They are soft and cool to the touch. Wouldn’t consider trying another brand.

Cozy Earth is among the worst shopping experiences i have ever had. Stay away from this scam site and sketchy merchant. Ordered products online however the order was canceled two days later due to "unconfirned" payment identity. Hello? Call the customer to verify? Never got a call. Wasted so much time. Customer service response? Rehashing the same nonsense. This Cozy Earth merchant appears to be running a marketing gimmick and credit card scam. Stay away from these amateurs. Totally incompetent.

I got the pajama set and yes it’s expensive but it’s worth it. They are so comfortable! I’m 5’10” and can never find pajama paints long enough but these sit on my natural waist with plenty of length. Would recommend!

I’m so glad I made this purchase of bamboo standard fill and bamboo duvet cover. I run hot at times and cold at others and this combo truly is temperature regulating. It’s silky and beautiful looking as well.

Their Customer Support team leaves a lot to be desired. I don't know if they are understaffed or just don't have the IT infrastructure (i.e., adequate email?) to handle the number of claims. Followed up to an email they sent me regarding a warranty claim three separate times, with no response. Proceeded to use the Chat functionality and wait for 20 minutes for someone to get on and tell me they never received the emails and to resend the email (which does not make a lot of sense if the issue is not receiving emails in the first place). I proceeded to send them a screenshot of my sent emails and asked them to check in with their IT group as it seems to be a CozyEarth problem, not a customer problem. Still no response... On a related note, this will be third duvet cover we've gone through in just as many years as each have ripped in the washing process, even after following the Cozy Earth washing instructions. We have other brands of cotton duvets on our other beds that have lasted for years without issue.