Cozy EarthReviews of cozyearth.com

I recently purchased the Cozy Earth robe, and I can honestly say I'm obsessed! From the moment I slipped it on, I could feel the softness and comfort wrapping around me. The material is incredibly luxurious—smooth, lightweight, and just the right amount of warmth without being too heavy. It's perfect for lounging around the house or after a relaxing bath. The quality is top-notch—well-made stitching and attention to detail in every part of the robe. It's clear that Cozy Earth uses high-quality materials, and the durability of this robe is evident. Plus, with the sale price and my membership discount, this robe was an incredible value. It feels like a splurge, but at a fraction of the regular price. If you're looking for something that combines luxury, comfort, and great value, I highly recommend giving this robe a try. You won't be disappointed!

After wearing one of their sweater a few times the sweater developed a hole. The sweater material is thin. The return process was time consuming. I needed to submit a claim completing an online form & submitted multiple pictures with explanations. I will not order from them again.

The short version is that I'll never order from this company again. The long version is that I ordered two pairs of sweatpants from Cozy Earth which arrived on 12/9. This was my first ever purchase from Cozy Earth so I consulted the size guide as well as the model images, and after doing this I opted to size up to a S from the recommended XS so they'd be loose and comfy. However, upon receiving the sweats, they're laughably short - to the point where they don't even reach my ankle at 5'8", despite the fact that the models are supposedly 5'10" wearing size XS, but I digress. I figure this is no big deal and I can simply send the sweats back, so I reached out to CE via email to find out next steps, and this is where things took a turn. I was very rudely informed by Mira/Almira that I was totally out of luck on returning one pair due to it being one of their "we made too much" items, and this person then tried to manipulate me into an exchange for the other pair when I had very clearly stated I wished to return them. They went so far as to say they needed to "check with their team" to see if they can allow an exchange - again, for the returnable pair - which is bizarre considering the website states that returns are allowed. It seemed to me as though this person was doing everything in their power to dissuade me from returning the item for a refund and attempting to take advantage of a new customer. I ended up just clicking around on the site and found the returns portal where I initiated things on my end, though I was also shocked to see that this company plans to charge an $11.99 "restocking fee" for a $100 pair of sweats, so that's pretty gross overall and honestly a bit scammy. Bottom line is, I don't and can't support any company who forces customers to keep items they're unhappy with, and their customer service is bad enough that I'd never shop here in the future.

I love the products and will absolutely keep ordering more. I have the bamboo mattress cover, sheets, throw (both sizes) and the comforter cover! My son asked for throw for Christmas and I got him one. He absolutely loves his too. I have given a friend a sheet set and they love them too! Whenever I had any questions or concerns and sent an email to cozy earth. I had a reply within 2 hours max no matter what the time was. They did an amazing job. For the trolls getting mad about the box being left in the rain... that is a United postal service issue or whoever delivered the package not cozy earth.

We are in heaven with our new comforter!! It’s fluffy, cozy and is keeping us quite warm in winter.

Do NOT purchase the “we made too much” products. I ordered a ribbed night shirt & the product is beyond disappointing. The material is as heavy as a weighted blanket & the material feels rough, not like bamboo should feel at all. I contacted customer service asking for at least an exchange. 2 separate representative said sorry, no. Their customer service is a joke. No wonder there are so many 1 star reviews.

If I could give it 0 I would, just on shipping and customer service. Received product left out in rain and they want me to go out and find a box etc to ship back and they will replace. Their contact numbers are all over the place and some send you to the wholesale department. The manager put me on hold at one point while I was talking. This company needs some serious revamping of their shipping and customer service departments.

Really wanted to love this duvet cover. Though the linen bamboo may be very soft, it sheds like crazy. So many tiny fibers in the air, in my hair, on my clothes and in my air purifier…. Not to mention it’s a little too warm to say the least. Literally wake up so sweaty I have to sleep with one a leg out at least.