Cozy EarthReviews of cozyearth.com

Got off to a rocky start, but the problem was resolved, and the pajamas are a great product.

I just bought a Cozy Earth's eye mask and love it. It's very soft and stays on well. I was worried about it not being adjustable since I have a small head, but it fits.

I recently discovered Cozy Earth. Their products are top notch quality; they wash well, they are so soft to the skin, and look and feel amazing. I wish I could buy everything! I got bamboo wide leg pants, sweaters and pajamas! I love them all! I am a bit sad that I could not buy the pajama bottoms for the pajama top I got. I highly recommend the brand!

I ordered pillow cases from Cozy Earth on Dec 14. They charged me on Dec 15. On Dec 26 I contacted them and asked when my order was going to ship. They assured me that they were working hard to process my order. After 3 e-mails from me that day they advised me that my product was on back order and they would check and let me know when the product would be back in stock. I just heard back from them and they said the product would be available the first week of Jan. It took 16 days to get that info yet they have had my payment for 15 days! That is a complete lack of customer service. If the rating system allowed me to give them 0 stars I would have. They certainly get 5 stars for the speed with which they processed my payment!

Super comfy jogger, but highly recommend you order the tall if you are 5'6" or taller.

Terrible fulfillment and customer service. Drop ship via Amazon and take no responsibility for products arriving on time or even arriving at all. Ordered weeks before Christmas and website assured delivery well before Christmas - we are now at December 29th and shipment hasn’t arrived and no updates on when or if it will arrive. Any offer to maybe overnight the product since they already ruined the Christmas present? Cozy Earth response: we’re not responsible once it leaves our warehouse. Think twice before ordering from this company - not worth it!!

I was initially shipped the wrong coloured blanket, but the Cozy Earth team was easy to reach and quickly remedied the situation. Plus the product is simply beautiful. Exceptionally high-quality and worth every penny!

Just terrible customer service and communication—ordered a duvet for a Christmas gift, told confirmed and shipment information, credit card charged. Never received and called the day before Christmas and told ordered color (walnut) back ordered and “no idea” when available—really??? Never communicated that earlier, never offered to select a different color and just got an “oh sorry” and offer to credit my account.