costplusdrugs.comReviews of costplusdrugs.com

If I could give it less than one star, I would. My provider recommended Cost Plus to me and sent all of my prescriptions in electronically. Every single one of my needed prescriptions was out of stock when I signed up, except for one. So I ordered that one since I had very little pills left. Fast forward over a week and I still do not have my prescription from them. On a whim, I checked my online account and they apparently issued a refund for that particular prescription and I was completely unaware. Also, the prescription is now marked "prescription deactivated". Talk about disappointing. I chatted with their AI and it said there's nothing they can do and that my doctor will need to send in yet another prescription. What a waste of time. Is it truly worth it to save a few bucks?? I don't think so.

Textbook perfection! I can't understand all of the one and two star reviews and complaints. I completed the prescription transfer form on their website on 4/22, sent it to my Dr. through their portal, had a response confirming the transfer within 2 hours. I placed my order with costplus the same day. Within an hour I received a confirmation email for my order asking me to allow 2-3 business days for their pharmacy to fulfill and ship my order. Two days later on 4/24 I received a shipping confirmation email with tracking. The order was delivered complete and accurately on 4/27. I paid about 20% of what the scripts cost at a pharmacy. Most of the reviews that are complaining are about not being able to speak to a human. That makes me wonder if the complainers shouldn't be ordering their meds online in the first place. If you need to talk the whole process through with a human you should probably call your local pharmacy and pay the premium for that service.

Hey, customer support unsatisfactory. Paid for my prescription. Still no tracking

Update: Changed my rating from 2 to 0 stars. Still waiting for my medication for 2 weeks, and it took over a week for them to respond to my email. : I'm new to CPD and have only placed two orders so far. I like the cost of the drugs, but I'm not satisfied with the shipping time. It seems to take 3-4 days to print the shipping label, and then another 2 days to actually ship the package. I may update my review to one star later.

HORRIBLE HORRIBLE HORRIBLE I tried to get on the website to start getting meds from this company. It ask if you have any health issues and when you say yes and proceed to input that info the website does nothing. Its as if the computer freezes and will not move. I tried this on my cell phone as well as a desktop. So you hit the little icon for help and you get a BOT that has no clue what you are talking about. THERE IS NO WAY TO GET A REAL PERSON !!!!!! But if you say no you have no health issues it will let you get further... If you had no health issues you wouldn't be getting medications!!!!! This sounded to good to be true and I do believe that it is not what it claims to be.

Cost Plus Drugs took my money and never sent the medication. As everyone knows, it's impossible to communicate with an actual person and emails elicit only a completely irrelevant canned response.

Getting my prescriptions from Cost Plus has been a headache. I paid for 3 prescriptions and after a long shipping process, I finally received them on 3/17 and the most important medication was short. I called immediately and was told that because it was late in the afternoon, I would receive a call back the next morning and that missing medicine is sent overnight. I heard nothing and called back on 3/18. This time, I was told that it takes 72 hours to process and I would receive a call or email to let me know when it had been sent out. Again, no communication from them and it's been 10 days since I reported this! I called for the third time yesterday and was told it would be escalated to a supervisor but I don't have any confidence in them at this point. I know people and machines make mistakes but this has not been handled appropriately. Unfortunately, this is the pharmacy my Dr uses so I will be letting then know my experience. They can improve by treating their medication errors with urgency, considering that people actually need them.

My wife’s prescription did not arrive and closed on time. It’s not here yet and we weren’t able to order it early enough so that it would have a good chance of being here.