costplusdrugs.comReviews of costplusdrugs.com

Amazing prices, far, far less than my "free with co-pay" insurance. Fast, efficient service. Highly recommended.

I got my meds at a great price and sooner than I expected

This is a case study example of what happens when you don't use humans. On 9/4, I ordered my prescription and sent the authorization to my provider. One week later, I checked the status and they had no record of my request. Two weeks later, I sent the completed authorization to a chatbot. The chatbot filled my order after I paid. Today, I received an email issuing me a refund; they were unable to get through to my provider!?!

I have been a long time user of cost plus drugs. They have saved me a lot of money over the years. But I have found in the recent past that the customer service and the receipt of doctors prescriptions has severely been impacted by a lack of customer interface. I tried four times to contact cost plus. - I could not get an answer and there is no one to talk to. I got to a point where I needed to get medicines that had been ordered. I could talk to no one and I got no answers. I’m very disappointed at the responsiveness. The real problem is the headquarters telephone number for cost plus in Dallas actually puts you in a communications loop with no end.. I had to get my medicine elsewhere. Too bad.

I'm surprised by the negative reviews here. Their partner healthdyne has phone number you can call and they are responsive, just be patient and google! My actual prescription from doctor to costplusdrugs pharmacy took longer than normal, but they have very affordable prices and very good customer service I've talked to over the phone! Also very fast shipping, it's crazy! Thank you Mark Cuban for making it happen!!!

Kroger discontinued their Rx program, so after comparing costs, I switched to Cost Plus, even though I've had terrible experiences in the past with other mail order Rx. My drug is a very common generic. I set up an account and designated it as my preferred pharmacy in MyChart (hospital system portal) before going to see my Dr. I had no issues with Cost Plus receiving my prescription. Dr ordered it on a Monday, it was sitting in my cart when I got home, I placed my order, and it shipped out the next day. I didn't receive it until the following Tuesday due to delays with USPS. I was one day away from being completely out and getting pretty nervous, but it all worked out. If you need your meds urgently, if you're on an uncommon med, if your meds need to be temp controlled, or you're not tech literate I'm not sure I would use Cost Plus. If you do use them, I would HIGHLY recommend to plan WAAAAY ahead to account for any mishaps and still get your meds on time. But for me and my situation, it was ok (after reading the other reviews, I may have just gotten lucky). We'll see how it goes with the refills.

Been trying to order a prescription from them for over a month. My dic sent them my scrip as I've seen the fax report, and nothing has happened. Messaged them a couple times and got no response. So I called them a couple days ago and was told they'd be getting back to me within 24 hours. They've not done so. Unless you have no other option, avoid this company like the plague!

Most ethical process yet.