costplusdrugs.comReviews of costplusdrugs.com

Up until now I was very satisfied with my experience with Cost plus, however, recently ordered my seizure medication and was very upset with the result. I live in Arizona where the temperature in the summer reaches well over 100 degrees. What I don’t like about this service is that they don’t notify you when you will be receiving the Medication or when it is delivered. You have to check it on your own. Well I checked my account and saw it had been delivered and sat in my mailbox for 24 hours at a temperature over 109 degrees. In the literature they enclosed it specifically states that this medication cannot be exposed to temperatures that high. On the website it says medication that can’t be exposed to high heat will be shipped according to the required temperature using proper insulated or refrigerated packing. This did not happen. I called the manufacturer and they told me I cannot use the medication. This is very serious because I could have breakthrough seizures if the efficacy of this medication is compromised. It opens them up to liability. I will not be using them anymore. No discount is worth the risk.

My first order with Cost Plus Drugs took a week or more to get placed because the company has two addresses (Ohio and California) and the two seem to be unrelated or do not communicate with each other. This makes it difficult for the prescribing doctor to place the order. After using all of my authorized refills, I asked my doctor to order more refills. She placed the order 3 times, using fax and escribe. Cost Plus says they still do not have a prescription for me. The savings from Cost Plus (less than $20 per year) is not worth the hours of effort and frustration attempting to place an order. I'm switching to a company with customer service.

I signed my parents up because they do not have Part D. and their retail costs were too expensive, they are on a budget. So far I have yet to receive any meds. I don't know if they need to run through the doctors office for confirmation but it should not take 14 days to deliver. You state 2-3 days for verification but my orders have been sitting 'in progress' for over 4 days. If this happens with the refills I will not continue with Cost Plus. I work in pharmacy and even meds with PAs do not take this long (in Specialty).

They advertise Rxs are filled within 2-3 days and I paid extra for expedited shipping to receive the shipment in another 2-3 days. The Rx was received and began processing on 01/26/2025. I received notification that it was ready for shipping on 02/02/2025. I just received notification that it should be delivered on 02/07/2025. What was advertised as 4-6 days is taking 14 days. They just need to be honest about things up-front because I no longer trust them and won't order from them again. I also contacted customer service twice and never got a response other than an automated email.

My provider sent a prescription for a 30 day supply of my medication with 2 refills. I contacted support to ask they update the quantity to avoid me placing multiple orders. No response at all. So I worked with my provider to resend the prescription for enough tablets in one fill. A week later the pharmacy hasn’t updated the prescription. I sent a message to check the order status and received an auto-reply in part that “ We are sorry we can't respond personally to every email, but this is the only way we can be the low cost provider of drugs.”

My medication is 50% less than the local drug store. However, the order processing is 3+ days and they use the USPS which can take anywhere from 3 days to 10+ days to deliver to me. Paying for expedited shipping negates the cost savings. Seemingly no ability to order in advance of my prescription re-fill date (determined by CostPlus Drugs)

The savings are unbelievable. But upon trying to complete my first purchase I already have a big problem, and there is evidently no way to achieve any help from customer service. I went through checkout process. The site stated there was an error processing my credit card payment. I tried again, assuming I might have mistyped a number or something. Same message. Then I get 2 notifications from my credit card company that both times my payments to Cost Plus were processed. I tried to find customer service. There isnt any! You can report a problem through the site. That gets you an automated email saying that they cannot respond to every inquiry, and if I still have a problem, I can reply to the automated email in 24 hours. This is bad. I have now paid them twice, but my order has not been placed.

the web site is difficult to operate. submitting an order is very frustrating, large type is a negative thing, hard to get to the order stage. Prices are great, ordering is difficult, not easy to navigate.