Costa SunglassesReviews of costadelmar.com

I bought lifetime Costa sunglasses approximately 20 years ago. About 3 years ago I sent them to Costa to be repaired or replaced because the rubber inserts on the frame were in bad shape. They sent me new sunglasses which were a newer model. Well now my new pair of sunglasses also are in need of rubber replacement however, Costa no longer has parts for my sunglasses. Since Costa no longer has a lifetime policy they tell me they will offer a 50% discount for my next purchase. Really! I mentioned these were a replacement for the original pair of Costa, there response was to provide the original receipt from 20 years ago. I let them know they have a record of my return 3 years ago. They often offer 50% or more off during sales. My advise is to buy from another company with better warranty service and honest practices.

I have been a Costa Sunglass customer for about 5 years now but I will not be purchasing anymore based on the lack of durability of their frames. I have had two pair of their sunglasses break right in the middle of the bridge when just putting the glasses on. Since their warranty program doesn’t cover but a few years now this means shell out another couple of hundred dollars for a new pair. Nope not going to spend anymore of my money of replacements.

I bought my Costa sunglasses on 7/9/24. About a month ago, my plastic frame broke on one side. About two days ago, the plastic on the other side broke and the frame was only being held together by the rubber strip. I submitted a warranty claim yesterday with pictures which was denied. These sunglasses are valued at $315, however I spent a little less through ID.ME as I received a first responder discount. I think most people would expect that a $315 pair of sunglasses would last at least 2 years. After my claim was denied, I attempted to contact Costa’s customer service which was extremely difficult because they only would allow me to chat with their AI assistant. After calling the number and having to lie and say that I was not calling from a mobile device (I was), I was put on hold for about 15 minutes. After that, someone named Ian answered and I explained my issue. I then gave him my service request number from my warranty claim and all he would tell me was that the warranty team had already made their decision. I explained that I was always extremely careful with my sunglasses and that I would expect that since they were valued at such a high price, that they would hold their value and not break so easily. He rudely said that the breaking from both frames was my fault and not the fault of the company. I then asked to speak to his manager and he said that the matter did not require a manager and that there was nothing else that needed to be done. I asked for a manager again and he told me that he wouldn’t allow me to speak to one. DO NOT WASTE YOUR MONEY ON COSTA! They will not cover your warranty claim!

You can't buy replacement lenses . I got sent an email that I can edit my review. Why would I do that if nothing has changed. And it asks for a order number. I'm pretty sure it's AI that's replying to these emails because it goes nowhere.

What I wrote to their "customer service": Hello, Not that it matters to your company, but I'm going to have my say on this anyway. I purchased a pair of your Costa Reefton sunglasses with glass lenses at full price (around $300) from a store in Southern Utah less than two years ago. The frame ended up snapping at the top near the nose bridge, so I followed the warranty procedure, the claim was denied to being covered under warranty, but I was offered to buy another pair at approximately half price, so I did just that. Only a few months later, that second pair, the frame had snapped AGAIN in the same spot. I went ahead and filed the claim procedure again only to have it denied again, and presented an offer to purchase at around half price again. Why would anyone in their right mind throw money at a product and company with such little regard for their customers? Your corporate firewall (automated AI, etc) from customer communication is offensive, and your company has demonstrated abysmal integrity with regard to a proclaimed warranty. This experience prompted me to an Internet search on your reviews, which first took me to the BBB site. Although Costa/Luxottica is not a member, there are still around 60 complaints similar to my own experience regarding the NON-honoring of warranty. Then I went to the Costa Facebook page where every company post looks like a cringe corporate commercial ad, and under each one, indications of a number of comments, but when attempting to view those comments, they have been blocked from view by your social media team. I can only imagine why. Upon searching Costa sunglasses on Facebook, there are many a good rant posted by previous customers about your company's dishonoring warranty and how product quality has diminished since the original owners have sold. I may be only one person, but I will do all I can to help others avoid the mistake of purchasing your product. I am nearly a level 7 Google reviewer geek, and now this also motivates me to jump on other relevant apps and sites to discredit your company's proclaimed warranty. Do not bother to attempt to have me provide details, dates, case numbers and receipts of my transactions with Costa, you've already wasted enough of my time and money. The ONLY way to make this right is to honor your supposed warranty of your product. Look it up yourself if you care, it's the same email I'm using to write this final correspondence. To the person reading this - have a great day, and I hope your employment experience far exceeds that of your customers! R. Sean Temple Phone Email

I have been buying costa sunglasses for quite some time. I will never buy another pair. Their customer service has gone down the toilet . Their warranty process is over complicated for customers. They send you the wrong pair of sunglasses and do not seem to care they made a mistake that cost you. David L Rook

I want to start by saying that I have enjoyed your products since I was a kid. I have sensitive eyes, so I iave worn them from junior high into my late 30. I always purchased the zanes, and that was my go to for about 10 years and maybe 3 pairs or so. I recently found out you quit making them so I tediously scoured the new products to find the right ones, and I thought I landed on the perfect ones with the fantail series. With my narrow face they fit perfect and hugged to me. At some point something came loose on the ear piece and when it opens around my head it is loose, and when I jog or do any activities, they fall down to the end of my nose. I sent Ina. Request and was immediately told yall couldn't help. It is a crummy feeling when you feel like you have supported a company for over 20 years, to have them say sorry we can't help, because I was trying a new series. I won't lie if I can't get some kid of resolution, I plan to find a new company to move forward with.

Purchased the new sunglasses with interchangeable lenses no one knows how to change the lenses absolutely zero customer support $600.00 wasted will never buy another Costa