Costa SunglassesReviews of costadelmar.com

I've been buying Costa products for years and spend thousands on eyeglasses and sunglasses and clothing. Now I'm done. They've turned into yet another company who is determined to do everything in their power to prevent you from talking to a human being. Terrible customer service experience and their web tools for handling the customer service is awful.

I am done with Costa. You sell Fantails with a nosepiece that fails and you don’t sell replacement nosepieces. But you want me to buy another one at 50% off and then I have the same problem. So in effect I am paying $150 for a nosepiece. Come on Shady rays

You cannot initiate a return. You're stuck in AI chatbot hell. I design AIs...this isnt a user problem. Their customer service doesnt exist.

I received a pair of Costa sunglasses as a gift and have had them for less than two years. Unfortunately, they are already falling apart—the rubber on the arms is coming off, and the nose piece is as well. This is clearly not normal wear and tear. What’s even more frustrating is that Costa refuses to fix them because I don’t have a receipt. Who gets a receipt when something is a gift, and who keeps a receipt for over a year? For the price you pay, you would expect better quality and customer service. This experience has been very disappointing and unprofessional in my opinion. When customers spend this kind of money, the company should stand behind their product. We will not be purchasing from Costa again. There are plenty of other great options out there like Oakley and Ray-Ban that offer both quality products and better customer support. If I could write you a zero that’s what you would get

They now sell junk, flimsy sunglasses for more money. My nose piece fell off both pairs in less than 3 years. And they are only used for fishing, not daily usage. I will absolutely never buy another pair. Typical corporate greed ruined a legendary company.

Great glasses

This trash bag company should be ashamed of themselves. I paid over $200 for a pair of sunglasses and after 8 months of moderate and infrequent use (I have a pair of Ray Ban's and Maui Jim's also) the lenses were popping out of the frame. I sent in a request to pay for a replacement pair and they tried to make me jump through hoops to send them additional photos which I did. Only to have them tell me I didn't provide them the additional photos they needed which I 100% did. It seemed like their "move" is to make you give up which is the easiest way to decline sending a replacement pair (at a cost). Or else they can just give you a hard no and tell you that they closed your case. Keep your $200 and know you lost my business forever.

Terrible company, terrible customer service. They don't stand behind their warranty, at all. Buy something else.