Costa SunglassesReviews of costadelmar.com

J’ai acheté une paire de lunettes Costa Del Mar en version 580G en janvier, pour une utilisation en activités outdoor : pêche à la mouche, en mer, voile et randonnée. J’ai utilisé ces lunettes moins de 7 fois, exclusivement dans un cadre domestique (voiture, travail). Elles ont toujours été manipulées avec soin, nettoyée avec le chiffon fourni, aucune chute ni exposition à un environnement abrasif particulier. Malgré cela, les verres présentent déjà des micro rayures. J’avais choisi ce modèle précisément pour la résistance des verres minéraux 580G et du traitement C-Wall. Je suis donc très surpris de la fragilité observée pour un produit de cette gamme. Suite à ma demande, le SAV via Powerline n’a proposé aucune solution, estimant qu’il s’agissait d’une usure normale liée à une utilisation non adapté, sans proposer d’alternative. En revanche, je reconnais que le confort est super et la polarisation est très efficace. Au final, la qualité optique est au rendez-vous, mais la durabilité pour des activités outdoor et surtout la prise en charge du SAV ne correspondent pas au niveau attendu pour un produit positionné haut de gamme.

Took my fantail pro off and the frame broke after 8 months. Glass are kept in the case when not worn. Warranty was denied and unable to get replacement frames. Only offer was to buy a whole new pair. Also had a similar situation to another pair but they were 5 years old so I understood why I couldn’t get parts. When I called customer service for clarification and a link to right a review the agent hung up on me without a sorry or goodbye. Costa does not stand by there product

DO NOT PURCHASE COSTA SUNGLASSES. My wife purchased a pair for Christmas… less than a year ago. Within a few months the nose plate started to separate from the frame. So I went to great lengths to track down the purchase receipt. My wife purchased at @BassProShops. Their customer service is amazing! They retrieved the receipt from their database, and emailed it to me. I submitted a warranty claim, which was promptly rejected by Costa - claiming it wasn’t a defect. From their perspective, the nose plate separating from the frame within a year is normal wear and tear! I cannot urge you enough- there’s SO many other options than Costa. DO NOT BUY THEIR PRODUCTS!

New sunglasses less than 6 months old and the fame cracks above the lens. Costa will not warranty frame cracks. I have used Coasta's for 20 years and have all my boats crews using them and i will never wear a pair again. Very disappointing.

I’ve owned costa sunglasses for 25yrs, loves them, never had a problem with warranty-repair work Until today!!! They won’t warranty without receipt! That wasn’t when I bought them 10-15 yrs ago! Polarization always shrinks but they’ve always been great about fixing them. Now Without Original Receipt there’s no warranty, not to mention ink fades/disappears 6-12 months, how do they expect someone to save a receipt for life! I paid top Dollar for Costas because of their warranty and craftsmanship! NOT NO MORE!!! BOYCOTT Costa!!! On top of that can’t even buy parts- they discontinued ! Guess they’ve Gone Corporate!!!!!!!!!!! Brad Metairie, La

Don't buy Costa Glasses. Absolute worst customer service and warranty I have experienced. I paid over $ 250 for a specific pair of lowlight glasses for flats fishing. After 8 days of light use on the water for about 3 hours each day they fell apart. I made a warranty claim. They said the glasses were covered under warranty. Then said that the specific glasses I purchased aren't available under warranty so I could pick out a different pair and then they only gave a few options....and told me that I only had 2 days to pick or else. None of the options they provided were the same lens color and/or didn't fit my head. I then went on their website and the glasses and lens I purchased originally were available. I called them back, and they then said that they don't offer all their glasses for warranty. WTF. So, I asked for my money back and I would send the defective pair back to them. They said that they would not return my money. I said I bought the glasses directly from Costa. They said it didn't matter. I just now called and asked to speak to a supervisor, and they put me on hold and then disconnected me. Unless your glasses are amongst the handful that they carry at their warranty facility, there really is no warranty on Costa glasses. Hey Costa, I see you have replied below. I've been contacting that "help" email address for 2 weeks. You all have been giving me the run around. I have a pair of defective glasses you sold me that fell apart after a few days of minimal use. You told me you won't fix them and can't replace them with the same lens or frame. I asked you to refund my money then.....you refused. Worst warranty ever!

To navigate through the online claims seems easy HOWEVER they take you through ALL the steps again! THEN they deny claim filed NOT saying why but giving multiple reasons why it COULD be denied (NOT AT ALL SPECIFIC!) You CAN'T find a phone # easily nor can you navigate through the phone recording. When you finally get a live person (good luck as the navigation is lengthy!) you get someone who tells you all looks good and they will process! HOW IS THAT POSSIBLE when denied?? Sounds good right? WRONG! I asked for a supervisor as this is sketchy, you hold for over 30 minutes! Then are told while they were holding for a supervisor they graciously checked the status and it was approved! Funny how that works out right?! THEN you get disconnected!!! GOOD LUCK, don't trust them and know you are told it is a lifetime warranty but they will deny and lie. Currently I am back on the line with them to get my warranty handled, NEVER AGAIN!

Always loved Costa