Costa SunglassesReviews of costadelmar.com

Great sunglasses, bad customer support and website. Applied vision insurance to rx sunglasses reducing the price. Walked away and came back and placed order but benefits had been removed at final checkout, increasing the price. Immediately emailed them multiple times as was after hours for help chat. Next morning used help chat and was told too late to cancel.

The glasses itself are pretty good and durable but whatever you do DO NOT get the warranty. Its just a waste of money and nothing is ever covered . This is my second pair of glasses eith warranty and both times the glasses were suddenly no longer manufactured and the warranty was void.

Positive: very comfortable Negative: 1) Quality - when you pay about 700.00 for prescription sunglasses you expect them to last. My first pair had lens issues. After trying for days to contact just a customer service person I found the President's email. After many conversations they were replaced. 2 years later, using primarily for driving, the arm snapped off. Try to get through the voice activated system to talk to a human....good luck! And trying to talk to a human is my biggest complaint. Although I think they are very comfortable, I can't justify buying from Costa Sunglasses.

When one can't get replacement parts such as nose guard pads, thats pretty disgusting. That's just one of several discrepancies to go along with their warranties and customer service. No wonder they have such a low star rating. I won't ever buy another pair of Costas.

I bought lifetime Costa sunglasses approximately 20 years ago. About 3 years ago I sent them to Costa to be repaired or replaced because the rubber inserts on the frame were in bad shape. They sent me new sunglasses which were a newer model. Well now my new pair of sunglasses also are in need of rubber replacement however, Costa no longer has parts for my sunglasses. Since Costa no longer has a lifetime policy they tell me they will offer a 50% discount for my next purchase. Really! I mentioned these were a replacement for the original pair of Costa, there response was to provide the original receipt from 20 years ago. I let them know they have a record of my return 3 years ago. They often offer 50% or more off during sales. My advise is to buy from another company with better warranty service and honest practices.

I have been a Costa Sunglass customer for about 5 years now but I will not be purchasing anymore based on the lack of durability of their frames. I have had two pair of their sunglasses break right in the middle of the bridge when just putting the glasses on. Since their warranty program doesn’t cover but a few years now this means shell out another couple of hundred dollars for a new pair. Nope not going to spend anymore of my money of replacements.

I want to start by saying that I have enjoyed your products since I was a kid. I have sensitive eyes, so I iave worn them from junior high into my late 30. I always purchased the zanes, and that was my go to for about 10 years and maybe 3 pairs or so. I recently found out you quit making them so I tediously scoured the new products to find the right ones, and I thought I landed on the perfect ones with the fantail series. With my narrow face they fit perfect and hugged to me. At some point something came loose on the ear piece and when it opens around my head it is loose, and when I jog or do any activities, they fall down to the end of my nose. I sent Ina. Request and was immediately told yall couldn't help. It is a crummy feeling when you feel like you have supported a company for over 20 years, to have them say sorry we can't help, because I was trying a new series. I won't lie if I can't get some kid of resolution, I plan to find a new company to move forward with.

J’ai acheté une paire de lunettes Costa Del Mar en version 580G en janvier, pour une utilisation en activités outdoor : pêche à la mouche, en mer, voile et randonnée. J’ai utilisé ces lunettes moins de 7 fois, exclusivement dans un cadre domestique (voiture, travail). Elles ont toujours été manipulées avec soin, nettoyée avec le chiffon fourni, aucune chute ni exposition à un environnement abrasif particulier. Malgré cela, les verres présentent déjà des micro rayures. J’avais choisi ce modèle précisément pour la résistance des verres minéraux 580G et du traitement C-Wall. Je suis donc très surpris de la fragilité observée pour un produit de cette gamme. Suite à ma demande, le SAV via Powerline n’a proposé aucune solution, estimant qu’il s’agissait d’une usure normale liée à une utilisation non adapté, sans proposer d’alternative. En revanche, je reconnais que le confort est super et la polarisation est très efficace. Au final, la qualité optique est au rendez-vous, mais la durabilité pour des activités outdoor et surtout la prise en charge du SAV ne correspondent pas au niveau attendu pour un produit positionné haut de gamme.