Costa SunglassesReviews of costadelmar.com

Used to be the best, now just like the rest. I have purchased 3 Tuna Alley sunglasses from this company. Sadly I cannot continue our relationship. All 3 pairs' lenses(not covered under updated warranties)cracked in the same spot almost to the millimeter. I have put my sunglasses through the ringer and they never broke or the lenses cracked. They have been stepped on, flung from boats, bikes, 4 wheelers, cars, etc... not even a scratch. The glasses fall off my head and hit the ground at the correct angle and poof lense long cracks. ALL 3 of them. And my newest ones the blackout version cracked within 3 months. These cracks occur within millimeters on the same lense side. This is not coincidence, this is manufacturer defects. Costa, will not hear it and want what was once 60.00 USD to repair to 112.00 USD to repair which I have done in the past. I conceded with the caveat that I will pay only one fee of 112.00 to fix both affected sunglasses again me calling out and proving the manufacturing defect by posting the pics of both my Tuna Alleys side by side. They closed my case saying I can only submit 1 pair at a time. Which I did. I provided 1 proof of purchase receipt. I texted support. They wont even acknowledge my claims, resubmitting 2 different claims with the position that I will have to pay 224+USD as lenses arent part of the warranty. I warned them that I will leave a negative review. Here we are. Do not waste your money as the once best sunglasses ever are just another black hole for your wallet. You're better off going with a cheaper, equally built, and lasting vendor. MAUI JIMS cost the same and have way better warranties. When they were in Ormond Beach, Fl(going way back to the 90s) they backed their products, now they back their own bottom line. Sad day that this is how they have fallen.

I ordered some prescriptions glasses. It came in fast past. But they removed the pending charge from my bank acct for over 2 weeks then randomly do a complete charge out of the blu

I have bought multiple pairs of Costa Sunglasses over the years and their warranty process used to be great...well that has clearly changed. I have a pair of $200 sunglasses that were damaged by an errant soccer ball kick. Costa "determined" that the sunglasses (less than 5 years old) were out of warranty and offered a repair for $150...... That will be the last pair of Costa sunglasses I ever buy. What a shame they have gone so cheap and so classless. Abandoning the warranty, you use to hold so high won't increase your business.

At one time getting your Costa's refurbished was easy and quick. As most who own them know the rubber temple guards and nose guards just rot off after about three years and are no longer covered under warranty. The lenses are great, but the frames are poor quality. I recently tried to have my Permit's repaired and they have refused to do so. Only offered me a discount on a new pair. There are many good options now and I am done with Costa's and I was a 20 year customer!!

If I could give a 0, I would. I purchased my glasses when they had lifetime warranty and had them replaced once before for delamination of the lenses, with a substitution. I now have the same issue and they want to bill me for the repair. That's breach of warranty. I bought them with lifetime warranty. I've emailed Costa del Mar as requested in their response and will update my review as necessary.

Costa Del Mar is a fraudulent company that doesn't honor warranty and customer loyalty. After several years of service, several parts of the frame began disintegrating and falling off the glasses. Costa claims this is not a defect in material or workmanship. I say it's both. As a result they lost my business forever. Sad that they are dishonest and deceitful in their practices.

The worse website and order process ever. This company has reverted to 2001. This how the French destroy brands.

Costa use to be great but when they went from Florida to new location all went down hill. I have a pair of Tuna Alley Pro that are only 8months old and the frame broke at nose just from putting them on and no abuse. I use my case when needed and also Krokies to keep them safe. I have only owned Costa for over 20 years. Customer service is horrible and they do everything not to speak with you and only want you to deal with a BOT and that goes nowhere. You have to send multiple pictures and receipt and still it looks like they decline 90% of warranty requests. When I finally got a person on the phone they told me even if the same thing happened in the first week they would decline warranty request. I guess its time to move on to another brand as loyalty doesn't matter.