CoolibarReviews of coolibar.com

The quality of the products, the cut , customer service and fast delivery!

Its not a "real" hat. Not attached in the back. You have to try and velcro it at the same time as try to get it around your head in the right position. I didn't realize this before I bought it.

Your products are fantastic and I’ve recommended you to friends. I like the level of communication from you during the buying process.

love the material! It adjusts well with the tie. Would definitely recommend

I ordered the Wynwood Maxi Dress in black online, but instead received a completely different black dress that simply had Wynwood tags attached to it. I contacted customer service immediately to explain the mistake with my international order. They told me it was a “mystery” because none of their dress designs have zippers. I then sent photos clearly showing that I had, in fact, received the wrong dress. Given that this was entirely their error, I expected them to immediately offer to send the correct dress or arrange an exchange. Instead, I was told that because my order was international, they could only provide a return shipping label and issue a refund once they received the incorrect item back. This is not an acceptable way to handle a mistake made by the company. The burden has been placed entirely on the customer, despite the error being theirs. I now have to wait for the item to be returned and processed before receiving my money back. I hope my refund is processed promptly. If it is not, I will have no choice but to dispute the charge with my credit card company. Based on this experience, I would not order from this company again.

I ordered two items from Coolibar and paid the shipping. One item arrived and one item never shipped, and I had to call them to see where it was at. The representative told me that they were out of the item, so she went ahead and refunded the item that was out of stock. However, I had ordered two items so that I would only pay for shipping once. So I asked her how I could avoid paying shipping a second time once the item came in stock again in the future, and she told me that I would have to pay shipping again. I think they should have at least granted me free shipping when I order the shirt again in the future.

My most recent order arrived with one of the two items missing. I reported the problem immediately on the day I received the package through the official customer service form and received an automatic acknowledgment. Since then, I have submitted three separate requests, including follow-up emails, but I have not received a single personal response. Not even an acknowledgment that my case is being handled. Mistakes can happen in any company, and I fully understand that. What I find difficult to accept is the complete lack of consideration shown to a loyal customer who simply wants the missing item she paid for or an appropriate solution. I sincerely hope Coolibar will improve its customer service, because the quality of its products deserves a customer support team that is equally responsive. If my issue is resolved promptly, I will gladly update this review.

Incredibly disappointed, Placed my order over a month ago and it still hasnt shipped. I rung them and they refused to help