CoolibarReviews of coolibar.com

The hat they send me is made of hard, inflexible paper and therefore doesn't fit. The quality is poor with the scarves made of the cheapest material. To top it off, their returns website does not work.

Love the products but their customer service support is awful!!! Recently purchased 4 shirts at 50% off and only 2 arrived. Weeks have gone by. Still missing the other 2 shirts. Called twice and hung on for 30 minutes each time. No one answered. Then emailed. No reply. Finally called again today and was told that the shirts are out of stock and since I bought them on sale and the sale is over, they will not ship me the shirts. Sorry but that policy is just plain WRONG AND UNETHICAL. They should HONOR what a customer purchased at the price they purchased it for. I’m furious and incredibly disappointed in how they handle these situations. I hope someone from Coolibar with policy making authority will read this review and revise that incredibly unfair policy. Also, given the existing policy, they should have automatically credited my card for the price of the shirts that I was never going to receive!!! Truly bogus. I will go elsewhere for sun protective clothing. They just lost a longtime customer.

I ordered some vanilla gloves at the end of June and they have still not arrived. I also had three pairs of shorts which did arrive but were way too small compared to their other clothing of the same size which is often too big. I don't know why they said they would send the gloves separately as they have not arrived and it's more than a month. Sometimes the customer service is really good but other times it's not. The dark colours run even in cold water, but in general they sell some good products. I size up for internet shopping yet the shorts were tiny. Gloves still not arrived

Items were not delivered. The manager at the UPS Access Point I had them go to (via Amazon Shipping) thinks the driver dropped the package somewhere other than the counter they have set aside for deliveries. Called Coolibar twice. Ended 1st call after 23 minutes on hold. 2nd call ended after 36 minutes, 43 seconds on hold. Tried to submit online contact form; when I hit “Send” I received no confirmation that it was sent – I’d see only the blank form again. Sent message in their chat function July 22. As of today, no response. This was also my first experience with Amazon Shipping and it was poor -- they only referred me to Coolibar.

I bought a hat from them for skin protection at 50% off. I measured my head and bought the size that I was right in the middle range for. Hat arrived, way too tight. Bad sizing guide on their part. They don't offer exchanges, only refunds and re-order. I process the refund and go to re-order and the sale had ended the day prior to me trying to re-order. I sent them a note on their website - no response after two days. So I called, explained the situation, and was told me no adjustment will be given and I have to repurchase at full price, despite it being an error on their end via the sizing guide. I explained I was a first time customer and was also encouraging my wife to buy from them. No go. Clearly the lady who answered reps for multiple companies as it took her a while to get the name out when she answered, "hi, thanks for calling...... coolibar". Anyway, I was able to handle the hat. It's worth what it cost at 1/2 off, def. not worth full price quality wise. Will be buying elsewhere.

I ordered a navy rashguard for my husband and one for myself. I never received mine. Additionally, the rashguard for my husband looks nothing like the picture on the website. On the website, the item has white seams and a white chest logo. The item I received is an entirely navy dull garment. I have asked for a refund and free return a week ago and have received absolutely no response. As far as I am concerned, this is robbery.

I have ordered from here several times and even had a missing item once, but they were very helpful and solved the issue right away. I would order from here again.

THEY NEVER ANSWER THEIR PHONES OR REPLY TO EMAILS. AS FAR AS I AM CONCERNED NEVER, EVER BUY FROM THEM AGAIN….