Cool Frames Reviews | Read Customer Reviews of coolframes.com

Cool Frames Reviews | Read Customer Reviews of coolframes.com

Cool Frames reviews

4,546 approved reviews, newest moderated first

Todd
Sep 5, 2025
Best pair of glasses I have ever had
I sent an email to the sales team, but I will post it here, as well! Probably the best pair of glasses I have ever had. Easy to order, great communication and arrived pretty quick. Good job! Love them! Cool Frames is indeed COOL. This is how you do online eyeglass shopping and customization. BOOM.
Response from Cool FramesSep 9, 2025
Hi Todd! Thank you so much for the amazing review—we’re absolutely thrilled you love your glasses and had a smooth experience from start to finish. Your shoutout means the world to us, and we’re proud to be part of your eyewear journey. Stay cool and stylish! 😎 Regards, Anne Cool Frames LLC
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Andrew H.
Sep 5, 2025
Great frames
Great frames, great price. Quick delivery!
Response from Cool FramesSep 9, 2025
Thanks a ton, Andrew! We're so glad you loved the frames and had a smooth experience. Enjoy your new look! 😊 Regards, Anne Cool Frames LLC
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Kproberts
Sep 4, 2025
I have ordered several pairs of glasses…
I have ordered several pairs of glasses from Cool frames and I am never disappointed.
Response from Cool FramesSep 9, 2025
Hi Kelly, That means so much—thank you! We're honored to be your go-to for glasses! Rest assured we will always strive to offer the best service. We look forward to serving you again! 👓✨ Regards, Anne Cool Frames LLC
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Aron G.
Sep 1, 2025
Jacob was very helpful
Jacob was very helpful, answered all my questions with details, and made sure I got what I wanted
Response from Cool FramesSep 1, 2025
Hi, Thank you so much for sharing your experience! We're so glad Jacob was able to assist you with care and attention to detail. It's wonderful to know you got exactly what you needed. We're here if you need any help in the future again! Regards, Anne Cool Frames LLC
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Nicholeleeshields
Aug 28, 2025
Excellent service!…
Communication of order and shipment tracking was excellent. Glasses came exactly as ordered!
Response from Cool FramesSep 1, 2025
Hi Nicole, Thank you so much for your lovely feedback! We're delighted to hear everything went smoothly and that your glasses arrived just as expected. Enjoy your new pair! We look forward to serving you again in the future! Regards, Anne Cool Frames LLC
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Ira B.
Aug 28, 2025
La rapidez y continua comunicación en…
La rapidez y continua comunicación en mi solicitud. El resultado en mi solicitud fue el esperado. Mis lentes son hermosos y se nota la buena calidad de los mismos.
Response from Cool FramesSep 1, 2025
Hola, ¡Muchas gracias por tus amables palabras! Nos alegra muchísimo saber que te encantaron tus lentes y que todo salió bien con tu solicitud. Tu satisfacción significa mucho para nosotros, y estamos felices de haber formado parte de tu experiencia. ¡Esperamos que tu nuevo par te brinde estilo y alegría cada día! Regards, Anne Cool Frames LLC
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JB Sack M.
Aug 28, 2025
Best selection of frame and best…
Best selection of frame and best pricing of all the online eyewear websites. Orders are assembled and shipped quickly. Ive ordered several pair through them over the last few months. The one time I needed customer service because UPS lost my package, they took care of it right away.
Response from Cool FramesAug 28, 2025
Hi JB, Thank you so much for your continued trust and kind words! We're glad you love our selection and service—and we're always here to help when things go off track. Enjoy your frames and hoping to serve you again in the future! Regards, Anne Cool Frames LLC
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Jennifer
Aug 27, 2025
Outstanding Customer Service
If good customer service is your expectation, then look no further! A sales representative by the name of Louise assisted me with finding the frame I had been looking for, for months! The problem was it was a frame from Gwen Stefanis 2015 line of eyeglass frames. I had even contacted the manufacturer and was told no. So imagine my delight when the frame arrived just a few days later. I do not think I even really believed it until I opened the box, and there it was! When Louise, from Cool Frames, called the manufacturer, low & behold, there was one available! So ask for Louise at ext 520 should you have any questions! Jennifer
Response from Cool FramesAug 28, 2025
Aww, thank you so much for sharing this, Jennifer! We’re beyond thrilled that Louise was able to track down your dream frame—it’s moments like these that make our day. We’ll be sure to pass along your kind words to him and share it with the team as well! 💛 We look forward to serve you again in the future! Regards, Anne Cool Frames
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