Cool FramesReviews of coolframes.com

They sent pink rather than purple frames. They insist the pink is purple, though not a soul agrees. I can not see to read or use the computer using the bifocal. Cool frames says it's my problem.

I had a terrible experience with Frames. After placing my order, the store kept me waiting for 1.5 months before I was told the product was actually not in stock. After all that waiting, the item never arrived. The company then offered me a replacement, which also turned out to be unavailable—with no clear timeline of when (or if) it would be back. We agreed that they would issue a full refund, but instead, the store refused to return the full amount, only offering about 70% of the total, with made-up excuses. Even though I suggested a replacement instead, nothing was resolved properly. This store is absolutely unreliable. Friends had recommended it to me, but I’ve never had such a disappointing shopping experience. I strongly advise you to think twice before ordering from this store. Expect long delays. In case of lost items, don’t count on getting your money back.

My 84 year old mother was in desperate need of replacement frames. I was promised 2 day shipping and no word of any back order or delay. After 1 week I called and was promised they would be sent out in 2 days. 3 weeks later nothing ,no frames ,no communication ,no emails. After no help I demanded a total refund. Cool frames gets 0 stars! I highly recommend do not do business with this company!

The customer service is terrible. They did not indicate my frames were on back order. I was told at checkout they’d be here within a week, and then they emailed to tell me it would be a month and refused to refund my expedited shipping request. I have requested the order be canceled, so hopefully they refund the order quickly.

It was a one of the best customer service in my experience.Louise, Customer Service Representative was very knowledgeable, informative and very friendly.He help me to go with my glasses order smoothly and in timely fashion, Thank you for the great service

It was the first time ordering from your company. You had the frames I wanted in stock. Mark was very kind in helping me place my order. Thanks

Customer Service was responsive and supportive. Great team!

First of all, Louise is one of the kindest and most efficient people I've had the pleasure of working with. He was very helpful in my transition and very thorough. Also I love the quality of your glasses. Thanks so much! Gaye Hill