Cool FramesCoolFrames has proudly been independently owned, and family operated since 1997! As an authorized retailer of all of the brands we carry, all eyeglasses, sunglasses, lenses, and goggles come with a standard 1 year manufacturers warranty, and are guaranteed 100% authentic. Your order can be shipped worldwide, directly from our New York boutique.
Cool Frames (coolframes.com) has 4,546 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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Vision & Hearing · New York, New York
Excellent
Vision & Hearing · New York, New York
Excellent
Vision & Hearing · Champlain, New York
Excellent
Vision & Hearing · Garden City, New York
Excellent
4,546 approved reviews, newest moderated first
customer
Communication great product and shipping as described. Will do again.
Response from Cool FramesAug 11, 2025
Thank you so much! We're thrilled you enjoyed the product and service. Looking forward to helping you again soon! 😊 Regards, Anne Cool Frames LLC
Suz E.
Great selection and fast delivery Availability of name brand frames at a much lower cost than other providers
Response from Cool FramesAug 4, 2025
Hi, Thank you for the glowing review! We're so glad you appreciated our product and service. Looking forward to serving you again soon! Regards, Anne Cool Frames LLC
Valued Customer C.
Above and Beyond!
Response from Cool FramesAug 4, 2025
Hi Jose! Thank you so much for your kind words! We're thrilled to hear that your experience went above and beyond. We look forward to welcoming you back anytime! Regards, Anne Cool Frames LLC
Melanie
Great communication via emails from the order placement to the delivery.
Response from Cool FramesJul 30, 2025
Hi Melanie, Thank you so much for the kind words! We appreciate your time rating the service. Looking forward to serving you again soon! Regards, Anne Cool Frames LLC
Laura S.
Cool Frames Gives Great Service My desired frames were on backorder and the Cool Frames team reached out to me to let me know, helped me update my order and met all my needs. They also have stylish frames at a good price. I plan to order from Cool Frames again and am very satisfied.
Response from Cool FramesJul 26, 2025
Hi Laura, Thank you so much for your thoughtful review! We're thrilled to hear that our team was able to assist you with your order and provide a seamless experience. We appreciate your business and we look forward to welcoming you back soon! Regards, Anne Cool Frames LLC
Lisa
The glasses I ordered are exactly as pictured and described. I am pleasantly surprised at how well they got my prescription correct, I have bifocals. They arrived on time and professionally delivered.
Response from Cool FramesJul 22, 2025
Hi Lisa, Thank you so much for your kind words! We're thrilled to hear that your new glasses matched the description perfectly and that your bifocal prescription was spot-on. We appreciate your trust and look forward to serving you again in the future. Regards, Anne Cool Frames LLC
Gerrit B.
OK, how many times do we have to do this? I have written 2 glowing reviews already. Everything was great, but now you guys are becoming a pain in 'the you know what' Please stop it
Response from Cool FramesJul 22, 2025
Hi Gerrit, Thank you for your honest feedback, and we sincerely apologize for the inconvenience. Please disregard any further invites, it may have been sent multiple times by mistake. We truly appreciate the time you’ve taken to share your positive experiences .Your support means a great deal to us, and we're grateful to have you as a customer. Regards, Anne Cool Frames LLC
Steve B.
Ivan did a great job helping me with purchasing my glasses. He was quite polite and helpful and we took care of my purchase very effectively.
Response from Cool FramesJul 22, 2025
Hi Steve, Thank you for sharing your experience! We’re delighted to hear he provided such courteous and efficient assistance during your purchase. We take great pride having him on the team. We appreciate your feedback and look forward to serving you again soon. Regards, Anne Cool Frames LLC