Cool FramesReviews of coolframes.com

Ivan was the person that helped me navigate the information to get exactly what fit my needs. He is very knowledgeable, polite and well spoken.

I ordered progressive lens from this company a year ago. I didn't like them, so returned the product for store credit, only to find out that the lens portion is nonrefundable. They must be the only online company to operate this way. The store credit was not readily available, as I recently found out when I tried to redeem it. I had to jump through hoops, with long wait periods, to get it. The website was hard to navigate, as you couldn't go back to adjust you order without the whole thing resetting. The person helping by chat had a cavalier attitude to boot. Overall, a bad experience. Definitely won't touch them again.

I placed an order and between my demanding schedule and UPS being lackadaisical I was told that my package could not be held for pickup nor could a schedule a delivery time. Due to shipper placed restrictions. After being told by several customer service associates that there was nothing they could do, my only option was wait until the package is returned to them. Then they would reship without the restrictions which could be up to another 2 wks. (I've already waited 8) I was disheartened, but then I encountered Mark. Mark listened to my issue seeming genuinely concerned called fulfillment and UPS through long hold times and belligerent associates to make sure he got the issue resolved. No excuses just action. Mark is da man!

Great service and excellent pricing. Definitely will buy my frames from this site.

Louise was the best customer service rep I’ve ever dealt with! I will definitely reorder in the future and with him!!! Great employee to your company! Thanks again Louise! You helped me tremendously and solved my issue. Debra

Mr Jacob at the service team was very helpful and patient in working with me on all details and making sure I selected the right choices for my prescription lens. Good job!!

The staff I interacted with were helpful but it became clear that they didn't believe my pupillary distance is as small as it actually is (I'm petite and told them my opthalmologist measured it and when I told them I can buy children's hats, gloves and rings they believed me). I found a bug in the site while placing the order that I alerted them to so they can fix the problem (the pupillary distance was arbitrarily changed to 63. Nevertheless I will use this business again. They got the prescription right and I got what I think are the prettiest glasses I have ever owned at a fair price.

I ordered a pair of women's frames to try on. Order was for the color teal. Frames that came were clearly a black color. Black is unappealing on me and I called to let them know and asked for a free shipping label. They asked to see a pic of frames which I sent and clearly showed black they said it was hard to tell in studio Ha! they said they wouldn't pay for shipping back but I could send it back on my own. I did that and paid $10 then my refund was still deducted by $16 for restocking plus the cost to ship it to me(free only if you keep them apparently. I called and they would not give any of the $16 back even though the glasses weren't as advertised. TERRIBLE CUSTOMER SERVICE!!!!!