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Cool Frames Reviews | Read Customer Reviews of coolframes.com

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Health & Medical
Vision & Hearing
Cool Frames

Cool FramesReviews of coolframes.com

4.14,546 reviews
Vision & Hearing
2907 Ocean Avenue, Brooklyn, New York

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Cool Frames4.1

Reviews4,546 About Contact

Overall score

4.1 out of 5

Great

Average of 4,546 reviews

Distribution

5★67%
4★8%
3★4%
2★4%
1★17%

What customers rate

Detail scores appear once 5 customers have rated them.

Contact & location

(888) 293-4755
coolframes.com
[email protected]
2907 Ocean AvenueBrooklyn, NY 11235

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About Cool Frames

CoolFrames has proudly been independently owned, and family operated since 1997! As an authorized retailer of all of the brands we carry, all eyeglasses, sunglasses, lenses, and goggles come with a standard 1 year manufacturers warranty, and are guaranteed 100% authentic. Your order can be shipped worldwide, directly from our New York boutique.

Cool Frames (coolframes.com) has 4,546 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.

Also known as: coolframes.com
Website: coolframes.com
Category: Vision & Hearing
Location: Brooklyn, New York
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 34% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Cool Frames reviews

4,546 approved reviews, newest moderated first

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Nikin K.
Apr 10, 2023
Great service
Great service
Report
RH
Apr 9, 2023
I ordered bifocals
I ordered bifocals. Instead I received progressives, which will not work for me. Then I wrote to the company, and yet I have received no response at all.
Report
Stefanie V.
Apr 8, 2023
Sent wrong glasses, and did not include Certificate of Authenticity
I ordered a pair of Mykita Giselle frames and they sent different "Mykita" frames. Not to mention the frames had dust and fingerprints everywhere and looked used or like they were a display model. I am wondering if these are fakes as well because I own a pair of Mykita frames and they came with a Certificate of Autheticity. It is also strange to think they made an error in shipping the wrong glasses considering how expensive they are. I would think if they were real, you would be a lot more careful with your inventory.
Report
Michael R.
Apr 8, 2023
Great customer service
Great customer service, quality product delivered quickly.
Report
Cindy Z.
Apr 7, 2023
Amazing service
Amazing service! Amazing glasses and very quick from order to eyes!! . Great communication through the entire process.
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Christine A.
Apr 7, 2023
I love my frames
I love my frames. So pretty. I have a hard time finding what I like in other places. I like cool frames variety. And they fit comfortably.
Report
Monique S.
Apr 7, 2023
Received my Easyclip Eyeglasses today
Received my Easyclip Eyeglasses today! Love Them! Love Them! I Love the extra Easyclip Sun Clips. My 1st time ordering on line!! Thank you! Order#1363711 Monique
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Eddy
Apr 7, 2023
Speedy shipping- frames as described
Speedy shipping- frames were exactly as described. No issues.
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