Vanessa K.
Glasses smudge constantly and are very…
Glasses smudge constantly and are very heavy. No use in returning as it’s 20% restocking fee plus no refund on lenses on $460 purchase. That means I get hardly anything back. Not even worth it.

CoolFrames has proudly been independently owned, and family operated since 1997! As an authorized retailer of all of the brands we carry, all eyeglasses, sunglasses, lenses, and goggles come with a standard 1 year manufacturers warranty, and are guaranteed 100% authentic. Your order can be shipped worldwide, directly from our New York boutique.
Cool Frames (coolframes.com) has 4,546 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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Vision & Hearing · New York, New York
Excellent
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4,546 approved reviews, newest moderated first
Vanessa K.
Glasses smudge constantly and are very heavy. No use in returning as it’s 20% restocking fee plus no refund on lenses on $460 purchase. That means I get hardly anything back. Not even worth it.
Susan S.
Great price and prompt service!
Loranzo L.
Hey you guys never sent me a proper shipping number so I didn’t know if my order arrived
Khalil N.
They sent me a counterfeit item and didn't give me a full refund. Altogether it cost me $35 to get nothing.
Dee B.
Easy to purchase. Quick delivery
Derryck A.
Great selection, fast delivery what a great combination
RC
Average experience with customer service however when I received the frames the work was shoddy at best.I have several cracks in the lenses. I dont have time to send them back. I need my glasses.
Valued C.
Accurate images, prompt shipping, great brands, frames well described. Frame sizing instructions and measurement process could be improved.