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Cool Frames Reviews | Read Customer Reviews of coolframes.com

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Health & Medical
Vision & Hearing
Cool Frames

Cool FramesReviews of coolframes.com

4.14,546 reviews
Vision & Hearing
2907 Ocean Avenue, Brooklyn, New York

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Cool Frames4.1

Reviews4,546 About Contact

Overall score

4.1 out of 5

Great

Average of 4,546 reviews

Distribution

5★67%
4★8%
3★4%
2★4%
1★17%

What customers rate

Detail scores appear once 5 customers have rated them.

Contact & location

(888) 293-4755
coolframes.com
[email protected]
2907 Ocean AvenueBrooklyn, NY 11235

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About Cool Frames

CoolFrames has proudly been independently owned, and family operated since 1997! As an authorized retailer of all of the brands we carry, all eyeglasses, sunglasses, lenses, and goggles come with a standard 1 year manufacturers warranty, and are guaranteed 100% authentic. Your order can be shipped worldwide, directly from our New York boutique.

Cool Frames (coolframes.com) has 4,546 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.

Also known as: coolframes.com
Website: coolframes.com
Category: Vision & Hearing
Location: Brooklyn, New York
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 34% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Cool Frames reviews

4,546 approved reviews, newest moderated first

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david R.
May 1, 2023
Great!
Product received as advertised. Prompt delivery. Prices unbeatable.
Report
Angela H.
May 1, 2023
My glasses arrived and 1 pair is…
My glasses arrived and 1 pair is crooked . The arms are very uneven. Very disappointing
Report
Joanne D.
Apr 30, 2023
Not the same quality as before
I bought the same brand a few years ago at Costco. I love them so much and Costco does not carry them anylonger. I saw them on your website, so I ordered them. I am sorry to say but the quality is quite inferior. The plastic is thin and I am afraid they will break easily
Report
FAUZI B.
Apr 29, 2023
Till today no news about the parcel
Till today no news about the parcel
Report
Michael H.
Apr 28, 2023
Colors of frames are advertised and…
Colors of frames are advertised and wide selection but twice after ordering was notified my color not in stock.
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Isabelle
Apr 28, 2023
Quick to response
Quick to response, great shopping experience.
Report
Gregory B.
Apr 28, 2023
Great communication from customer…
Great communication from customer service! I ordered sunglasses on line website. The estimated delivery date was a week. They contacted me the very next day to let me know the sunglasses were not in stock & could delay the delivery a couple weeks and asked if I would like to keep order or consider another sunglasses. I kept the order & received sunglasses when promised. Thank you Cool Frames!
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William Douglas S.
Apr 28, 2023
The frames seem reasonably good…
The frames seem reasonably good quality. The lens cut seem accurate. Surprised to find extra lenses. The lens could be darker and the service a bit faster - but all in all i'm very pleased
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