Cool FramesReviews of coolframes.com

Great company, made the purchase and received it a few days later, super easy. Love my frames and got them at a great price, couldn't ask for more.

So I order frames from this site and paid extra for the two-day delivery because it was an emergency. So three days later, no package. I call them and they say that there is a four-day handling wait, then two-day delivery. Customer Service tells me that those delivery terms are on the site, which I couldn't find, but I figured ok whatever. So I wait three more days and guess what, no frames. Call again, asking where my two-day delivery was. They said that it was a Fed-ex issue and they refused to take responsibility for it. So two days in a row after that, nobody was home to sign for the package that I took off two days prior to sign for. Called CS again, and asked them to change that condition on the delivery, and they couldn't do that. I finally had to have the package delivered to a facility and go and pick it up, just so I could get my glasses after 9 days.....after ordering a two-day shipping option. The kicker? I only received half of a refund for the shipping option, they couldn't even cover the entire amount. The last CS person that I spoke to said that he would see what he could do to get me more off, but he never called back. I will NEVER use this company again, and I would suggest that nobody ever does. Find a better provider with better customer service.

Top quality guys thanks for the frames

Great service and lowest prices I could find

The glasses are beautiful, and the business stands true to their quality guarantee.

Hey CoolFrames Team, I am very thankful to you. I am absolutely happy with your service & the Fossil Sunglass I bought from you recently. I wish you all the very best for your growing venture. With best regards & wishes JEET.

Nice. Just what I was looking for.

I originally brought a frame from CoolFrames to replace the same frame of a pair I brought here in Australia with the intention of putting my old but expensive progressive lenses into the new frame. As a single focus lens was free I ordered this as well as my lenses were getting a bit old and one glass had a scratch in it. The service was good, but it took nearly a month- one week to send from you and nearly three weeks in the post! The frame I brought from you broke on the nose piece rendering them irreparable and as I need progressive lens glasses for my work I quickly ordered an identical replacement frame and sent an enquiry regarding warranty. I did this because I knew I would have to send the broken ones back and so it would be a six week turnabout based on my last experience. So I decided I could have two of the same frames and use the lenses you had supplied in the additional frames for a set of reading glasses. You agreed after a few days to replace the frames under warranty which I was pleased with, but realised it would be better if I had a different colour frame so I could easily tell the difference between the progressive and reading classes. I do realise you are dealing with suppliers but I thought it would not be too difficult to ask the supplier who had already supplied the identical frame to me via you to give a different colour. But the answer was no. I am left thinking I will not deal with overseas distributors again.