Cool FramesReviews of coolframes.com

Easy to deal with and prompt service. Responded quickly to questions.

Yo this company is amazing I had an issue with my card working and they emailed me right away an helped me pay them with Zelle ! I overnighted the glasses they came right away an a gentleman named David who I was emailing called my phone an walked me through the payment process an helped me all the way until my glasses came the next day !! Super good customer service I’ll be using them more

I ordered frames with prescription lenses. Multiple issues and unhelpful customer service that I've called multiple times now. First, they have a misleading lens ordering process where by they don't tell you how long it might take up front (it lets you pick fast delivery 1-2 days for $9.99 but that's "after the lenses are made" (which can be 10-14 business days) but that is only shared after you have paid and in the order confirmation email. Secondly, it lets you pick blue light protection as an option (for no $s mentioned) when building your lens but it doesn't add it "unless you pick an "optional" upgrade" later for $149. Why give option earlier and then say it's optional? After I called them to cancel the lens due to above issues, they wouldn't and shipped it to me regardless. The lenses are also blurry and not usable. I've called them again and still no resolution. Can't get to a supervisor either. Not a clean business (misleading).

My order got caught up at customs and I had reached out to the company for help. Customer service was superior in reassuring me that everything was still in line for my order which I was very greatful for. Very trustworthy company with great product. I will be purchasing from them again when I need a new pair of glasses. Thanks again!

The frames were exactly the same as the ones that I was replacing. Arrived at my door properly packaged with a new case.

Love the frames

I order Tom Ford glasses, six months later the frame brakes, manufacture defect. They honored the warranty; however that left me without a good pair of glasses for over a week and they charge a processing fee. Then the replacement I received also broke 4 months later, in the identical spot. When to a store saw same glasses except these ones has an additional weld where my 2 broke. Point being this a issue known by the manufacture an I should of gotten my money back as you all are selling defective products. My recommendation go to a Brick an Mortar store, better service.

I rushed to order a pair of glasses before a trip, and the confirmation email gave me a completely different arrival date from what the website said when I placed the order. Upon trying to cancel, I was told they could rush it and get it to me in time. The glasses arrived on time but were not made correctly, and the vision was off in one eye. Upon contacting customer service, they could not give me any answers and only said to wait for an optician to call. When I returned the frames to be remade, I was told that the axis was wrong and not made correctly. Their quality control should have never allowed those frames to be shipped with incorrect lenses. There was no option to return and refund my order even though they were at fault for the issue. I am still waiting for the corrected pair to be returned, with nothing but silence from Cool Frames.