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Cool Frames Reviews | Read Customer Reviews of coolframes.com

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Health & Medical
Vision & Hearing
Cool Frames

Cool FramesReviews of coolframes.com

4.14,546 reviews
Vision & Hearing
2907 Ocean Avenue, Brooklyn, New York

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Cool Frames4.1

Reviews4,546 About Contact

Overall score

4.1 out of 5

Great

Average of 4,546 reviews

Distribution

5★67%
4★8%
3★4%
2★4%
1★17%

What customers rate

Detail scores appear once 5 customers have rated them.

Contact & location

(888) 293-4755
coolframes.com
[email protected]
2907 Ocean AvenueBrooklyn, NY 11235

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About Cool Frames

CoolFrames has proudly been independently owned, and family operated since 1997! As an authorized retailer of all of the brands we carry, all eyeglasses, sunglasses, lenses, and goggles come with a standard 1 year manufacturers warranty, and are guaranteed 100% authentic. Your order can be shipped worldwide, directly from our New York boutique.

Cool Frames (coolframes.com) has 4,546 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.

Also known as: coolframes.com
Website: coolframes.com
Category: Vision & Hearing
Location: Brooklyn, New York
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 34% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Cool Frames reviews

4,546 approved reviews, newest moderated first

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Jenelle H.
Apr 10, 2020
They don't compare to other companies…
They don't compare to other companies who offer a risk-free trial with their hidden 20% re-stocking fee. Completely ridiculous.
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Dr. M.
Apr 10, 2020
Broken frames emergency
Quick and easy ordering - fast and efficient service - a real life saver during these difficult times when you’ve broken your frames and need to fix your glasses ASAP.
Response from Cool FramesAug 7, 2020
Thank you very much for your patronage with us! We are very glad to hear that you had a good experience shopping with us and our customer service. We greatly appreciate your feedback and support. Please feel free to reach out to us if you have any questions or concerns. 1-888-293-4755
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Gary M.
Apr 10, 2020
Very responsive and quick delivery!
Very responsive and quick delivery!
Response from Cool FramesAug 7, 2020
Thank you very much for your patronage with us! We are very glad to hear that you had a good experience shopping with us and our customer service. We greatly appreciate your feedback and support. Please feel free to reach out to us if you have any questions or concerns. 1-888-293-4755
Report
Peter A.
Apr 10, 2020
Reliable
Reliable, fast..i have used them for years!
Response from Cool FramesAug 7, 2020
Thank you very much for your patronage with us! We are very glad to hear that you had a good experience shopping with us and our customer service. We greatly appreciate your feedback and support. Please feel free to reach out to us if you have any questions or concerns. 1-888-293-4755
Report
G F.
Apr 10, 2020
I love my Tom Ford Frames
I love my Tom Ford Frames, thank you to owner at Cool Frames for being so accommodating!
Response from Cool FramesAug 7, 2020
Thank you very much for your patronage with us! We are very glad to hear that you had a good experience shopping with us and our customer service. We greatly appreciate your feedback and support. Please feel free to reach out to us if you have any questions or concerns. 1-888-293-4755
Report
Victoria L.
Apr 10, 2020
Excellent service
Excellent service, great price and fast shipping!
Response from Cool FramesAug 7, 2020
Thank you very much for your patronage with us! We are very glad to hear that you had a good experience shopping with us and our customer service. We greatly appreciate your feedback and support. Please feel free to reach out to us if you have any questions or concerns. 1-888-293-4755
Report
Mr N.
Apr 10, 2020
Dont buy unless you've tried the glasses on prior
Bought frames during the pandemic and was charged an exhorbatant restocking fee when none of the pairs fit correctly.
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Tera
Apr 10, 2020
The width of this frame was true to…
The width of this frame was true to size however the bridge fit bigger than other frames I own of the same size and so it sits a bit too low.
Report

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