Cool Frames Reviews | Read Customer Reviews of coolframes.com

Cool Frames Reviews | Read Customer Reviews of coolframes.com

Cool Frames reviews

4,546 approved reviews, newest moderated first

Thomas R.
Apr 11, 2020
Excellent inventory of high end Euro frames
I was able to find a certain high end (Porsche Design) frame that is sized specifically for my narrow bridge. In a great new dark blue color. And it was shipped out immediately. Love CoolFrames.
Response from Cool FramesAug 7, 2020
Thank you very much for your patronage with us! We are very glad to hear that you had a good experience shopping with us and our customer service. We greatly appreciate your feedback and support. Please feel free to reach out to us if you have any questions or concerns. 1-888-293-4755
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Jeri P.
Apr 11, 2020
Just the frame I was looking for
Just the frame I was looking for! I love the look and fit. Pricing couldn’t be better. Yay!
Response from Cool FramesAug 7, 2020
Thank you very much for your patronage with us! We are very glad to hear that you had a good experience shopping with us and our customer service. We greatly appreciate your feedback and support. Please feel free to reach out to us if you have any questions or concerns. 1-888-293-4755
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HP
Apr 10, 2020
Thanks for delivering the eyeglasses in…
Thanks for delivering the eyeglasses in a timely manner! Great service.
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Ron C.
Apr 10, 2020
Paid for 2 day shipping
Paid for 2 day shipping, took 9 days to get them. Didn’t even get my money back for the 2 day shipping , the guy said it takes 4days to process still should have gotten them in 6 days. Never told me about the 4 day processing when I ordered them, or i would not have paid for 2 day shipping.
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Jonathan Sean B.
Apr 10, 2020
Quick turn-around service
Quick turn-around service, received exactly what I ordered at a good price.
Response from Cool FramesAug 7, 2020
Thank you very much for your patronage with us! We are very glad to hear that you had a good experience shopping with us and our customer service. We greatly appreciate your feedback and support. Please feel free to reach out to us if you have any questions or concerns. 1-888-293-4755
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shaletta D.
Apr 10, 2020
Great customer service
Great customer service. Fast delivery.
Response from Cool FramesAug 7, 2020
Thank you very much for your patronage with us! We are very glad to hear that you had a good experience shopping with us and our customer service. We greatly appreciate your feedback and support. Please feel free to reach out to us if you have any questions or concerns. 1-888-293-4755
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Arlene L.
Apr 10, 2020
The Tory Burch frames were exactly what…
The Tory Burch frames were exactly what I was looking for. I love them!
Response from Cool FramesAug 7, 2020
Thank you very much for your patronage with us! We are very glad to hear that you had a good experience shopping with us and our customer service. We greatly appreciate your feedback and support. Please feel free to reach out to us if you have any questions or concerns. 1-888-293-4755
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Jerry P.
Apr 10, 2020
Turnaround time was long
Turnaround time was long. I submitted my script they asked for..( which was bi focal). But apparently there was a spot on the order page that asked if I wanted single vision or multifocal. I could have swore I clicked on multifocal. They sent me single vision lenses. I'm very unhappy about this and now that's a coronavirus is everywhere... I can't have my local eyeglass store put the correct lenses in. I don't have two or three weeks to wait by sending them back.
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